This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the control-charts.

Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .