Information Package / Course Catalogue
Quality Management
Course Code: İŞLT310
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 4
Objectives of the Course

The course aims to provide the students with a full understanding of the pros and cons of all quality management and process improvement techniques and how to use them in the day-to-day operations of real-life business practice and enables them to preconceive the necessary infrastructure for successful ERP and business intelligence in the future.

Course Content

The quality concept, Quality Management Standards, Total Quality Management Concepts, Process Concepts, create Process, Workflow Diagrams, Process Improvement, Six Sigma...

Name of Lecturer(s)
Learning Outcomes
1.Learn the basics of quality management and the principles of process improvement.
2.Be able to have a thorough understanding of business processes management and the ways in which to collect data in order to develop metrics for improvement.
3.Learn the tools, techniques and methods for processes monitoring and improvement.
4.
5.
Recommended or Required Reading
1.Thomas PYZDEK, The Six Sigma Handbook: A Complete Guide For Managers At All Levels, McGraw Hill
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction the overall introduction to the concept of ‘Quality’ and its requirements
Week 2 - Theoretical
Quality Management Standards I
Week 3 - Theoretical
Quality Management Standards II
Week 4 - Theoretical
Auditing Process I
Week 5 - Theoretical
Auditing Process II
Week 6 - Theoretical
Total Quality management I
Week 7 - Theoretical
Total Quality management II
Week 8 - Theoretical
Tools and Techniques of Process Improvement Process
Week 9 - Intermediate Exam
Midterms
Week 10 - Intermediate Exam
Midterms
Week 11 - Theoretical
Pareto analysis, mistake proofing, cause- effect, fish-bone, scatter
Week 12 - Theoretical
Quality Function Deployment (QFD) and Failure Mode and Effects Analysis
Week 13 - Theoretical
Motivation in Sales Management
Week 14 - Theoretical
Design of Experiment (DOE)
Week 15 - Theoretical
Principles of Six Sigma Methodology
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory130339
Individual Work130226
Midterm Examination115116
Final Examination120121
TOTAL WORKLOAD (hours)102
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
3
3
2
4
3
4
4
3
2
2
3
2
OÇ-2
3
4
3
3
2
3
4
3
2
2
3
2
OÇ-3
3
4
3
4
2
4
4
3
2
2
3
2
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue
2026