This course is designed to give learners fundamentals of Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms.

This course examines (1) the primary tools and methods used to monitor and control quality in organizations and (2) the ways in which quality can be improved. Included in the course are such topics as the historical development of quality management, basic tools for quality improvement, and management strategies for implementing world class quality improvement strategies. Emphasis is also given to control chart analysis and process capability study.