Information Package / Course Catalogue
Quality Assurance Systems
Course Code: MME611
Course Type: Area Elective
Couse Group: Third Cycle (Doctorate Degree)
Education Language: English
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 8
Objectives of the Course

To make students learn the quality and quality control definitions and the varieties at the quality and quality control understanding in the global world and the principles related to the total quality management.

Course Content

The presentation of the attendance of all manpower, all sides of the jobs, all population and all the service and product, to meet the demands and needs of the customers just on time, to make possible the expectations in the future. To behave as a leader and a model in execution of managerial duties. Change and management of EFQM excellence model; standard and standardization with production of standard and the importance of in service sector; to inform about the quality management methods and especially environmental standards.

Name of Lecturer(s)
Learning Outcomes
1. To explain quality and quality concept.
2. To understand importance of quality guarantee.
3. Standard and standardization.
4. Quality management system.
5. Total quality management.
6.EFQM and change management.
7. Occupational standards.
Recommended or Required Reading
1.1. Feigenbaum A.V., Total Quality Control, ISBN-13: 978-0070220034, 4th edition, 2004.
2.2. Juran J.M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, ISBN-13: 978-0029166833, 1992.
3.3. EFQM Mükemmellik Modeli 2000, EFQM VE KALDER Yayınları, İstanbul, 1998.
4.4. ISO 9001:2008 Quality management systems – Requirements
5.5. OHSAS 18001:2007 Occupational health and safety management systems – Requirements
6.6. ISO 50001:2011Energy management systems – Requirements with guidance for use.
7.7. ISO 14001:2004, Environmental management systems – Requirements with guidance for use.
Weekly Detailed Course Contents
Week 1 - Theoretical
Quality classification, quality definition, quality and competition. Approach of W. A. SHEWHART, CROSBY, DEMING, FEIGENBAUM, JURAN, TAGUCHI, ISHIKAWA, IMAI.
Week 2 - Theoretical
Quality responsibilities at activities, marketing, design engineering, purchasing, and process design.
Week 3 - Theoretical
The purpose of total quality management and basic features, basic characteristic of total quality management.
Week 4 - Theoretical
Definition of customer, customer satisfaction, customer satisfaction and measurement.
Week 5 - Theoretical
Constant correcting (Kaizen), customer satisfaction (Kaizen), constant satisfaction features.
Week 6 - Theoretical
To compare with definition quality cycles and other study groups. Brain storming, collecting datum technics, Pareto analyses, cause effect diagram, histogram and classification.
Week 7 - Theoretical
Total participation, project groups, advice system, participation benefits, and constant education,
Week 8 - Intermediate Exam
Total participation, project groups, advice system, participation benefits, and constant education, Midterm Exam
Week 9 - Theoretical
ISO 9001:2008 Quality management systems – Requirements
Week 10 - Theoretical
OHSAS 18001:2007 Occupational health and safety management systems – Requirements
Week 11 - Theoretical
ISO 50001:2011Energy management systems – Requirements with guidance for use.
Week 12 - Theoretical
ISO 14001:2004, Environmental management systems – Requirements with guidance for use.
Week 13 - Theoretical
Occupational standards.
Week 14 - Theoretical
Occupational standards.
Week 15 - Final Exam
Final Exam
Week 16 - Final Exam
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment5%5
Term Assignment1%5
Quiz4%15
Midterm Examination1%15
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory143498
Assignment70535
Individual Work73342
Midterm Examination19211
Final Examination112214
TOTAL WORKLOAD (hours)200
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
OÇ-1
5
4
5
5
5
3
3
3
4
4
4
5
5
5
OÇ-2
3
3
4
4
4
3
5
3
5
5
5
3
4
3
OÇ-3
5
5
5
5
5
3
4
4
4
4
4
5
5
5
OÇ-4
4
4
4
5
5
5
5
3
4
4
4
5
5
5
OÇ-5
4
4
3
3
3
3
5
5
5
4
3
4
5
3
OÇ-6
4
4
4
4
5
5
5
5
5
3
3
3
4
4
OÇ-7
5
5
5
5
4
4
3
3
3
4
4
4
3
5
Adnan Menderes University - Information Package / Course Catalogue
2026