Information Package / Course Catalogue
Customer Behaviour
Course Code: İŞLE623
Course Type: Area Elective
Couse Group: Third Cycle (Doctorate Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

The main objective of the course, is to analyze changes in consumer behavior.

Course Content

Students, the concept of the consumer, the consumer's purchase decision process, will be given information about the factors affecting consumer behavior

Name of Lecturer(s)
Learning Outcomes
1.Analyze consumer behavior.
2.Examines the decision making process of consumers.
3.Examines the factors affecting consumers' decision-making process.
4.In general, the consumer recognizes.
5.Learns the culture of consumption.
6.Knowledge and experience in strategic decisions regarding consumer wins.
Recommended or Required Reading
1.İSLAMOĞLU, Ahmet Hamdi; ALTUNIŞIK, Remzi; Tüketici Davranışları, Beta Yayın, İstanbul,2008
Weekly Detailed Course Contents
Week 1 - Theoretical
Concept of Consumer and Consumer Behavior
Week 2 - Theoretical
Consumer Behavior Models
Week 3 - Theoretical
Needs and Consumption
Week 4 - Theoretical
Motivation, Perception and Learning
Week 5 - Theoretical
Consumer Attitudes
Week 6 - Theoretical
Personality and Lifestyle
Week 7 - Theoretical
Culture
Week 8 - Theoretical
Culture
Week 9 - Theoretical
Social Classes and Groups
Week 10 - Theoretical
Situational Factors
Week 11 - Theoretical
Situational Factors
Week 12 - Theoretical
Diffusion of Innovation and Positioning
Week 13 - Theoretical
Purchase of Organizational Behavior
Week 14 - Theoretical
Communication
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%30
Final Examination1%70
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142370
Midterm Examination125126
Final Examination130131
TOTAL WORKLOAD (hours)127
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
3
3
3
3
3
3
3
3
3
3
OÇ-2
4
2
3
5
3
4
4
3
4
4
OÇ-3
5
3
3
3
4
3
3
3
3
3
OÇ-4
3
4
5
3
5
4
3
5
4
4
OÇ-5
3
3
4
4
4
4
4
4
4
4
OÇ-6
4
4
4
3
3
3
3
3
3
3
Adnan Menderes University - Information Package / Course Catalogue