Information Package / Course Catalogue
Admistrative Assisting
Course Code: BYA202
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 1
Credit: 4
Lab: 0
ECTS: 5
Objectives of the Course

This course aims to equip students with the competencies required for the role of Executive Assistant. Before they transition to workplace-based vocational training or the industry itself, students will acquire the skills necessary to comprehensively apply professional practices—such as protocol rules, telephone etiquette, crisis and time management, and professional correspondence procedures. They will be trained to a level of proficiency that enables them to function as executive assistants capable of taking initiative—without the need for direct supervision—in the tasks and operations of senior or mid-level executives.

Course Content

Information and repertoire of the assistant assistant, assistant services, arrangement of travel programs.

Name of Lecturer(s)
Learning Outcomes
1.Analyzing Basic Concepts about Secretarial Profession
2.Understanding the Characteristics, Authorities, and Responsibilities of an Executive Assistant
3.To prepare and negotiate the top manager's programs.
4.To make researches that will enable the top manager to travel outside and outside.
5.To transfer the decisions and directives of the top manager to the relevant units.
6.Effectively managing crisis, time, and stress management processes
7.Effectively managing telephone conversations and call-routing processes, and ensuring the scheduling of appointments.
Recommended or Required Reading
1.Aytürk, Nihat(2007).Office Management and Executive Secretary. Ankara: Nobel Publishing House
2.Tutar, Hasan(2007).Executive Secretary for Information Age Organizations. Ankara: Seçkin Publishing House
Weekly Detailed Course Contents
Week 1 - Theoretical
General information regarding executive assistance: its development globally and in our country, its current status, and its future.
Week 2 - Theoretical
Executive assistant training and the challenges encountered worldwide and in Türkiye
Week 3 - Theoretical
Qualities and skills of an executive assistant
Week 4 - Theoretical
Internet and artificial intelligence applications as communication tools in offices, quiz
Week 5 - Theoretical & Practice
Body language and non-verbal communication skills in executive assistance
Week 6 - Theoretical & Practice
Verbal communication skills in executive assistance
Week 7 - Theoretical & Practice
The role of the executive assistant in the process of managing telephone conversations and connections in offices.
Week 8 - Theoretical & Practice
The role of the executive assistant in the process of managing telephone conversations and connections in offices. Midterm
Week 9 - Theoretical & Practice
Scheduling appointments
Week 10 - Theoretical & Practice
Crisis and stress management for executive assistants
Week 11 - Theoretical & Practice
The functions of the executive assistant in occupational health and ergonomics processes in offices.
Week 12 - Theoretical & Practice
What an executive assistant can do in cases of workplace psychological violence (mobbing)
Week 13 - Theoretical & Practice
Protocol rules
Week 14 - Theoretical & Practice
Collaborating with the administrator final
Assessment Methods and Criteria
Type of AssessmentCountPercent
Practice1%10
Quiz1%5
Midterm Examination1%25
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Lecture - Practice140114
Presentation 350135
Laboratory160116
Reading5015
Quiz1213
Midterm Examination1314
Final Examination1516
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
PÇ-17
PÇ-18
PÇ-19
OÇ-1
4
4
OÇ-2
5
5
5
OÇ-3
5
4
4
4
5
OÇ-4
4
OÇ-5
5
OÇ-6
5
5
5
5
5
OÇ-7
4
4
4
5
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026