Information Package / Course Catalogue
The Quality of Health and Performance Management
Course Code: TS305
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

Teaching official correspondence rules and techniques

Course Content

Quality and Service Quality Concepts, Health Quality Concept, Components of Quality in Health, Total Quality Management: Responsibilities of Senior Management, Total Quality Management: Patient Orientation Total Quality Management: Employee Participation Total Quality Management: Supplier Support, Continuous Improvement Accreditation Standards Health Quality Service Accreditation Standards covers Joint Commission International Accreditation Standards.

Name of Lecturer(s)
Learning Outcomes
1.To be able to form the substructure of quality management systems
2.To be able to apply the quality standarts
3.recognize the concepts of quality management
4.have knowledge about quality systems
5.have basic knowledge about international quality and accreditation standards.
Recommended or Required Reading
1.Kalite Yönetim Sistemleri ile ilgili ders kitapları ve yardımcı dokümanlar
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of quality
Week 2 - Theoretical
The concept of quality – Standarts and standardization
Week 3 - Theoretical
Standarts and standardization
Week 4 - Theoretical
Importance of standarts in manifacturing and service industry
Week 5 - Theoretical
Management quality and standarts
Week 6 - Theoretical
Management quality and standarts – Enviromental standarts
Week 7 - Theoretical
Enviromental standarts / exam
Week 8 - Theoretical
Models of quality management systems
Week 9 - Theoretical
Models of quality management systems
Week 10 - Theoretical
Strategic management in quality management systems / exam
Week 11 - Theoretical
Strategic management systems
Week 12 - Theoretical
Joining the management – Process management systems
Week 13 - Theoretical
Resource management systems – EFQM Perfection Model
Week 14 - Theoretical
Resource management systems – EFQM Perfection Model
Week 15 - Final Exam
final-exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%5
Verbal Examination1%5
Midterm Examination1%30
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142256
Assignment2228
Quiz1112
Midterm Examination1325
Final Examination1224
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
2
2
1
2
1
1
2
4
2
4
OÇ-2
2
2
1
2
1
1
2
4
2
4
OÇ-3
2
2
1
2
1
1
2
4
2
4
OÇ-4
2
2
1
2
1
1
2
4
2
4
OÇ-5
2
2
1
2
1
1
2
4
2
4
Adnan Menderes University - Information Package / Course Catalogue
2026