Information Package / Course Catalogue
| Course Code | : TTS251 |
| Course Type | : Area Elective |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 0 |
| Credit | : 2 |
| Lab | : 0 |
| ECTS | : 2 |
With this course; The aim of this course is to gain competencies related to the communication with the guest.
To use communication tools, to communicate effectively, to behave according to unusual situations and provide communication with the guests, cultural differences and general information about the culture of the guests constitute the content of this course.
| Ins. Anila POLAT |
| 1. | Using communication tools |
| 2. | Using communication techniques effectively and efficiently |
| 3. | Correct communication with guest |
| 4. | use interpersonal communication techniques. |
| 5. | Recognize the culture of guests from different countries and use it to communicate effectively. |
| 1. | Mısırlı, İ. (2013) Konaklama İşletmelerinde Konukla İletişim, Detay Yayıncılık, Ankara. |
| 2. | Demir, Ş. (2013) Turizm İşletmelerinde Halkla İlişkiler ve İletişim, Detay, Ankara. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 2 | 28 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 50 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | |
OÇ-1 | 3 | 3 | 3 | 5 | 5 | 5 | ||
OÇ-2 | 3 | 4 | 3 | 5 | 5 | 5 | ||
OÇ-3 | 3 | 5 | 3 | 5 | 5 | 5 | ||
OÇ-4 | 3 | 3 | 2 | 5 | 5 | 5 | ||
OÇ-5 | 4 | 5 | 2 | 5 | 5 | 5 | ||