Information Package / Course Catalogue
Front Office Service
Course Code: TRZM103
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

It is aimed to gain qualifications related to perform of front office services.

Course Content

Characteristics and benefits of front office, front office staff, forms used at front office, relations with other depatments

Name of Lecturer(s)
Ins. Betül YEŞİLTEPE ERKAYIRAN
Learning Outcomes
1.Recognizing front office services
2.Making personel preparations
3.Making job organizing
4.Providing to perform front office operations
5.Providing to build cooperation with other departments
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Importance of front office, Benefits of front office
Week 2 - Theoretical
Characteristics of front office staff
Week 3 - Theoretical
Personal Care
Week 4 - Theoretical
Points to consider while preparing and distributing working schedule
Week 5 - Theoretical
Welcoming guests, carrying luggages and parking vehicles at front office department
Week 6 - Theoretical
Equipments and forms used at front office department
Week 7 - Theoretical
Relations between front office department and housekeeping department
Week 8 - Intermediate Exam
Mid term exam
Week 9 - Theoretical
Relations between front office department and food & beverage department
Week 10 - Theoretical
Relations between front office department and finance & administrative department
Week 11 - Theoretical
Relations between front office department and maintenance department
Week 12 - Theoretical
Relations between front office department and sales & marketing department
Week 13 - Theoretical
Reports and Forms providing coordination between front office department and food & beverage department
Week 14 - Theoretical
Relations between front office department and security department
Week 15 - Theoretical
Reports and Forms providing coordination between front office department and maintenance department
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Assignment54125
Individual Work100220
Midterm Examination1011
Final Examination1011
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
OÇ-2
OÇ-3
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue