Information Package / Course Catalogue
Housekeeping
Course Code: TRZM107
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

The aim of this course is to provide students with detailed information about the duties of the housekeeping department in the hospitality businesses, the functioning and procedures of the department and the duties that the department must do to provide effective service to its customers.

Course Content

Housekeeping Department, Housekeeping Staff, Forms used in Housekeeping Department, Relations with other deparments

Name of Lecturer(s)
Ins. Nurcan YILMAZ
Learning Outcomes
1.To be able to explain the role of the housekeeping department in hotel businesses.
2.To understand the relationship of the housekeeping department with other departments.
3.To be able to plan work in the housekeeping department.
4.To be able to clean and control the guest room.
5.To be able to make suggestions on issues related to customer safety and satisfaction in the housekeeping department.
Recommended or Required Reading
1.Housekeeping Management in Hotel Businesses-Prof. Dr. Meryem AKOĞLAN KOZAK
2.Housekeeping Management in Hospitality Businesses- Asst. Assoc. Dr. Yaşar Yılmaz, Lec. Per.-Betül Yılmaz
3.Contemporary Housekeeping Management in Hospitality Businesses-Prof. Dr. Oya A. SEYMEN,Asst. Assoc. Dr.Barış ERDEM, Comp.Ex. Melilke GÜL
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction to Housekeeping and Presentation of Housekeeping Department
Week 2 - Theoretical
Housekeeping Organization Chart
Week 3 - Theoretical
Human Resources in Housekeeping Department
Week 4 - Theoretical
Planning in Housekeeping Department
Week 5 - Theoretical
Information Flow in Housekeeping Department
Week 6 - Theoretical
Control in Housekeeping Department
Week 7 - Theoretical
Budgeting in Housekeeping Department
Week 8 - Intermediate Exam
Midterm exam
Week 9 - Theoretical
Materials Used in Housekeeping Department
Week 10 - Theoretical
Tools and Equipment Used in Housekeeping Department
Week 11 - Theoretical
Guest Room and Room Cleaning
Week 12 - Theoretical
Decoration of Customer Rooms and Flower Arrangement
Week 13 - Theoretical
Hygiene in Housekeeping Department
Week 14 - Theoretical
General Cleaning in Housekeeping
Week 15 - Theoretical
Laundry Management in Housekeeping Department
Week 16 - Theoretical
Worker Health and Safety in Housekeeping Department
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory141356
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)78
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
5
3
1
5
2
1
1
2
3
OÇ-2
4
5
1
4
1
2
2
OÇ-3
5
5
4
1
2
4
OÇ-4
3
5
3
4
OÇ-5
3
4
3
3
5
5
5
3
4
Adnan Menderes University - Information Package / Course Catalogue