Information Package / Course Catalogue
Communication With the Guest
Course Code: TRZM108
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

It is aimd to gain qualifictions related to communications with guests.

Course Content

Types of communication, types of guests, requests and complaints of guests

Name of Lecturer(s)
Ins. Betül YEŞİLTEPE ERKAYIRAN
Learning Outcomes
1.Using communication tools
2.Building efficient communication
3.Behaving according to extra ordinary circustances
4.Providing communication with guests
5.To learn to solve problems arising from communication
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Communication on the phone
Week 2 - Theoretical
Communication with fax
Week 3 - Theoretical
Communication withe e-mail
Week 4 - Theoretical
Visual communication online
Week 5 - Theoretical
Oral communication
Week 6 - Theoretical
Written communication
Week 7 - Theoretical
Body Language
Week 8 - Intermediate Exam
Mid term exam
Week 9 - Theoretical
Extra ordinary circumstances at hotel and their solutions
Week 10 - Theoretical
Extra ordinary circumstances at hotel and their solutions
Week 11 - Theoretical
Circumstances which are not be interfered
Week 12 - Theoretical
Types and Behaviours of guests
Week 13 - Theoretical
Complaints of guests
Week 14 - Theoretical
Dealing with requests and complaints of guests
Week 15 - Theoretical
Creating statistical data from requests and complaints of guests
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
OÇ-1
5
OÇ-2
OÇ-3
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue