Information Package / Course Catalogue
Reporting in Front Office Operations
Course Code: TRZM261
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

It is aimed to gain qualifications related to reporting in front office.

Course Content

Reporting in-house guests, reporting reservations, room sales policy, VIP guests

Name of Lecturer(s)
Learning Outcomes
1.Conducting reporting activities in day shift
2.Conducting reporting activities in night shift
3.Preparing statistical report
4.Preparing room sales report
5.To learn reservation reporting
Recommended or Required Reading
Weekly Detailed Course Contents
Week 1 - Theoretical
Controling the reports belong to staying guests
Week 2 - Theoretical
Controling the reports belong to checked out guests
Week 3 - Theoretical
Controling the reports belong to reservations
Week 4 - Theoretical
Preparing daily statistical report
Week 5 - Theoretical
Preparing weekly statistical report
Week 6 - Theoretical
Preparing monthly statistical report
Week 7 - Theoretical
Preparing annual statistical report
Week 8 - Intermediate Exam
Mid term exam
Week 9 - Theoretical
Room sales policy
Week 10 - Theoretical
VIP guests
Week 11 - Theoretical
CIP guests
Week 12 - Theoretical
Complimentary guests
Week 13 - Theoretical
House use accommodation
Week 14 - Theoretical
Balancing with accounting department
Week 15 - Theoretical
General review before final exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
OÇ-1
5
OÇ-2
OÇ-3
OÇ-4
OÇ-5
Adnan Menderes University - Information Package / Course Catalogue