Information Package / Course Catalogue
Quality and Accreditation in the Health System
Course Code: HB115
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 3
Objectives of the Course

To provide students with basic theoretical knowledge and skills regarding quality management, total quality management, accreditation, patient and employee safety in healthcare institutions and services.

Course Content

Introduction to Total Quality Management (TQM) and Basic Concepts, Total Quality Management (TQM) and Its Importance in Health Services, Total Quality Management (TQM) Principles, Accreditation, Standardization, Certification (Certification), Quality Awards and Models, Quality Improvement Tools and Problem Solving Techniques, Process Management, TQM and Documentation, Patient and Employee Safety, Complaint Management, Quality Measurement Techniques in Health, Quality in Health Standards, Strategic Management and TQM

Name of Lecturer(s)
Ins. İlhami AKSU
Learning Outcomes
1.Gains knowledge, attitude and skills about quality and total quality management in health services.
2.Have knowledge about quality and accreditation process in health.
3.Lists quality measurement methods and tools.
4.Gain knowledge and awareness about patient and employee safety.
Recommended or Required Reading
1.Söyük, S. and Üzgül Yenidikici, A. (Lecture Notes). Quality Management in Healthcare Enterprises (Istanbul) AUZEF Publications
2.Kaya, S, Continuous Quality Improvement in Health Services, Pelikan Publications, 2005.
3.Şimşek, M. Total Quality Management, Alfa Publishing House, 2004
4.Kaya, S. Quality Management in Health Institutions, Anadolu University Publications, Eskişehir, 2013
Weekly Detailed Course Contents
Week 1 - Theoretical
Introduction to Total Quality Management (TQM) and Basic Concepts
Week 2 - Theoretical
Total Quality Management (TQM) and Its Importance in Health Services
Week 3 - Theoretical
Total Quality Management (TQM) Principles-1
Week 4 - Theoretical
Total Quality Management (TQM) Principles-2
Week 5 - Theoretical
Accreditation, Standardization, Certification (Certification)
Week 6 - Theoretical
Quality Awards and
Week 7 - Theoretical
Quality Improvement Tools and Problem Solving Techniques (Midterm Exam)
Week 8 - Theoretical
Process Management (Midterm Exam Evaluation)
Week 9 - Theoretical
TQM and Documentation
Week 10 - Theoretical
Patient and Employee Safety
Week 11 - Theoretical
Complaint Management
Week 12 - Theoretical
Quality Measurement Techniques in Health
Week 13 - Theoretical
Quality Standards in Health
Week 14 - Theoretical
Strategic Management and TQM
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory142256
Midterm Examination110010
Final Examination110010
TOTAL WORKLOAD (hours)76
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
OÇ-1
4
4
3
3
3
2
2
2
2
1
1
1
2
2
OÇ-2
4
4
3
2
3
2
2
3
2
1
2
1
2
1
OÇ-3
3
4
3
2
3
2
2
2
2
1
2
1
2
2
OÇ-4
4
4
4
3
3
2
2
3
2
2
2
1
4
3
Adnan Menderes University - Information Package / Course Catalogue
2026