Information Package / Course Catalogue
Traineeship
Course Code: REH310
Course Type: Required
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 0
Prt.: 14
Credit: 7
Lab: 0
ECTS: 7
Objectives of the Course

It is aimed to obtain general information about customer relations, how to do daily operations, tour leadership and tourist guiding as well as marketing by working at a A Class Travel Agent.

Course Content

Basic procedure of the agency; Departments and their duties; Staff’s duties and responsibilities; Determining costs; Costumer relations management; Doing daily operations

Name of Lecturer(s)
Learning Outcomes
1.Learns the basic principles of tourist guiding.
2. Recognizes the similarities and differences between theory and practice by seeing the things they have learned in the theoretical course practically.
3. Recognizes the advantages and disadvantages of the profession by having the opportunity to work together with tourist guides.
4.Gets information about preparation and implementation of daily tours.
5.Learns how to make transfer organization.
6.Gets information about tour organization and ticket sales.
Recommended or Required Reading
1.Information meeting organized by the instructor.
2.Internship guide prepared by the internship coordinator.
Weekly Detailed Course Contents
Week 1 - Practice
Information will be given about the operation of travel agents.
Week 2 - Practice
Information will be given about the departments and their functions.
Week 3 - Practice
Information will be given about general duties and responsibilities of employees of travel agents (office staff, tourist guide etc.)
Week 4 - Practice
Information will be given about the problems during tours.
Week 5 - Practice
Information will be given about duties of tourist guides on daily and package tours of the travel agent.
Week 6 - Practice
Information will be given about customer relationship management.
Week 7 - Practice
Doing daily tour operations
Week 8 - Practice
Doing daily tour operations
Week 9 - Practice
Doing daily tour operations
Week 10 - Practice
Doing daily tour operations
Assessment Methods and Criteria
Type of AssessmentCountPercent
Practice75%100
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Practice7502150
Land Work251025
TOTAL WORKLOAD (hours)175
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
PÇ-16
OÇ-1
5
5
5
4
4
3
2
5
1
4
5
3
5
3
5
5
OÇ-2
5
5
5
4
4
3
3
5
1
4
5
3
5
3
5
5
OÇ-3
4
3
5
5
3
4
3
5
1
4
5
3
5
4
5
5
OÇ-4
4
5
5
4
5
4
3
5
1
4
5
3
5
4
5
5
OÇ-5
4
5
5
4
5
4
3
5
1
4
5
3
5
4
5
5
OÇ-6
4
5
5
4
5
4
3
5
1
4
5
3
5
4
5
5
Adnan Menderes University - Information Package / Course Catalogue
2026