Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Prof. Atila YÜKSEL

Prof. Berrin GÜZEL

Ins. Okan Umut ŞİMŞEK

Lec. Elvan KESER

Lec. Fulya MÜRTEZA

Lec. Ozan GÜNGÖR

Customer Relations Management

Course Code	: REM331
Course Type	: Area Elective
Couse Group	: First Cycle (Bachelor's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 3
Prt.	: 1
Credit	: 4
Lab	: 0
ECTS	: 4

Objectives of the Course

With this course; The aim of this course is to gain competencies related to the communication with the guest.

Course Content

To use communication tools, to communicate effectively, to behave according to unusual situations and to provide communication with guests, cultural differences and general information about the culture of the guests constitute the content of this course.

Name of Lecturer(s)