Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Prof. Mustafa KESEN

Assoc. Prof. Beyza ERER

Assoc. Prof. Didem TEZSÜRÜCÜ COŞANSU

Assoc. Prof. Funda ODUNCUOĞLU

Lec. Derya GÜL ÖZTÜRK

Total Quality Management

Course Code	: İK303
Course Type	: Area Elective
Couse Group	: First Cycle (Bachelor's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 3
Prt.	: 0
Credit	: 3
Lab	: 0
ECTS	: 6

Objectives of the Course

The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector.

Course Content

The Historical Evaluation and Development Process of Total Quality...

Name of Lecturer(s)

Prof. Fisun YÜKSEL

Learning Outcomes

1.	Learning quality and the history of quality.
2.	Obtaining knowledge about factors affecting quality.
3.	Learning quality groups and their contribution to quality.
4.	Understanding TQM principles.
5.	Gains the ability to develop solutions to problems through quality management techniques.

Recommended or Required Reading

1.	Stamatis, D. H. (2018). Total quality service: principles, practices, and implementation. Routledge.
2.	Nigam, S. (2005). Total quality management: an integrated approach. Excel Books India.

Weekly Detailed Course Contents

Week 1 - Theoretical

What is Total Quality Management (TQM)?

Week 2 - Theoretical

Quality Philosophy and Principles

Week 3 - Theoretical

Quality Assurance and Quality Control

Week 4 - Theoretical

Basic Tools of Total Quality Management I: PDCA Cycle

Week 5 - Theoretical

Basic Tools of Total Quality Management II: 5S and Kaizen

Week 6 - Theoretical

Factors Affecting Quality

Week 7 - Theoretical

Factors Affecting Quality

Week 8 - Theoretical

Quality Costs and Economics

Week 9 - Theoretical

Customer Satisfaction and Quality

Week 10 - Theoretical

Quality Management Systems and Certification

Week 11 - Theoretical

Supplier Relations and Quality

Week 12 - Theoretical

Total Quality Management Application Examples

Week 13 - Theoretical

New Trends and Total Quality Management

Week 14 - Theoretical

Total Quality Management Evaluation and Future Perspectives

Assessment Methods and Criteria

Type of Assessment	Count	Percent
Midterm Examination	1	%40
Final Examination	1	%60

Workload Calculation

Activities	Count	Preparation	Time	Total Work Load (hours)
Lecture - Theory	13	2	3	65
Individual Work	13	0	3	39
Midterm Examination	1	20	1	21
Final Examination	1	25	1	26
TOTAL WORKLOAD (hours)				151

Contribution of Learning Outcomes to Programme Outcomes

	PÇ-1	PÇ-2	PÇ-3	PÇ-4	PÇ-5	PÇ-6	PÇ-7	PÇ-8	PÇ-9	PÇ-10	PÇ-11	PÇ-12	PÇ-13	PÇ-14	PÇ-15
OÇ-1	4	4	4	4	5	3	5	5	5	4	4	4	4	4	4
OÇ-2	4	4	5	5	5	4	4	4	5	5	5	5	5	4	4
OÇ-3	5	5	4	4	4	4	4	5	5	4	4	4	4	4	4
OÇ-4	4	5	5	4	5	5	4	4	4	4	4	4	4	5	5
OÇ-5	5	5	4	4	4	4	4	4	4	5	5	4	4	4	4