Information Package / Course Catalogue
Total Quality Management
Course Code: İK303
Course Type: Area Elective
Couse Group: First Cycle (Bachelor's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 6
Objectives of the Course

The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector.

Course Content

The Historical Evaluation and Development Process of Total Quality...

Name of Lecturer(s)
Prof. Fisun YÜKSEL
Learning Outcomes
1.Learning quality and the history of quality.
2.Obtaining knowledge about factors affecting quality.
3.Learning quality groups and their contribution to quality.
4.Understanding TQM principles.
5.Gains the ability to develop solutions to problems through quality management techniques.
Recommended or Required Reading
1.Stamatis, D. H. (2018). Total quality service: principles, practices, and implementation. Routledge.
2.Nigam, S. (2005). Total quality management: an integrated approach. Excel Books India.
Weekly Detailed Course Contents
Week 1 - Theoretical
What is Total Quality Management (TQM)?
Week 2 - Theoretical
Quality Philosophy and Principles
Week 3 - Theoretical
Quality Assurance and Quality Control
Week 4 - Theoretical
Basic Tools of Total Quality Management I: PDCA Cycle
Week 5 - Theoretical
Basic Tools of Total Quality Management II: 5S and Kaizen
Week 6 - Theoretical
Factors Affecting Quality
Week 7 - Theoretical
Factors Affecting Quality
Week 8 - Theoretical
Quality Costs and Economics
Week 9 - Theoretical
Customer Satisfaction and Quality
Week 10 - Theoretical
Quality Management Systems and Certification
Week 11 - Theoretical
Supplier Relations and Quality
Week 12 - Theoretical
Total Quality Management Application Examples
Week 13 - Theoretical
New Trends and Total Quality Management
Week 14 - Theoretical
Total Quality Management Evaluation and Future Perspectives
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory132365
Individual Work130339
Midterm Examination120121
Final Examination125126
TOTAL WORKLOAD (hours)151
Contribution of Learning Outcomes to Programme Outcomes