Information Package / Course Catalogue
Management and Organization in Hospitality Industry
Course Code: TUR519
Course Type: Area Elective
Couse Group: Second Cycle (Master's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 5
Objectives of the Course

Knowing the differences of hospitality establishments from others, applying contemporary management systems to hospitality establishments, analyzing of organization charts of hospitality establishments.

Course Content

Management functions in hospitality establishments, construction of organization charts, studying new management techniques

Name of Lecturer(s)
Prof. Ülker ÇOLAKOĞLU
Learning Outcomes
1.To have responsibility of planning in hospitality establishments
2.To examine the organization structure of hospitality establishments and to direct reorganization works
3.Be aware of control areas and apply control techniques
4.To construct policies to improve motivation
5.To construct policies to improve productivity
Recommended or Required Reading
1.Çolakoğlu, O.E., ve Ü. Çolakoğlu., Seyahat Acentaları Yönetimi, Detay Yayıncılık, Ankara, 2007.
2.Çolakoglu, Ü. Ve O.E. Çolakoğlu, Stratejik Yönetim ve Turizmde Uygulamaları, Detay Yayıncılık, Ankara, 2010.
3.Genç, N., Yönetim ve Organizasyon, Seçkin Yayınları, Ankara, 2007.
4.Ulusal ve uluslararası akademik dergiler(Anatolia, Soid, Stad, Journal of Tourism Researches , Tourism Management v.d.)
Weekly Detailed Course Contents
Week 1 - Theoretical
Basic concepts in management and organization
Week 1 - Preparation Work
Researching
Week 2 - Theoretical
Characteristics of hospitality establishments
Week 2 - Preparation Work
Researching
Week 3 - Theoretical
Planning function in hospitality establishments
Week 3 - Preparation Work
Researching
Week 4 - Theoretical
Organization function in hospitality businesses and construction of organization charts
Week 4 - Preparation Work
Researching
Week 5 - Theoretical
Direction function in hospitality establishments
Week 5 - Preparation Work
Researching
Week 6 - Theoretical
Coordination function in hospitality establishments
Week 6 - Preparation Work
Researching
Week 7 - Theoretical
Control function in hospitality establishments
Week 7 - Preparation Work
Researching
Week 8 - Theoretical
Decision-making in hospitality establishments
Week 8 - Preparation Work
Researching
Week 9 - Theoretical
Basic subjects of contemporary management techniques
Week 9 - Preparation Work
Researching
Week 10 - Theoretical
Organizational confidence
Week 10 - Preparation Work
Researching
Week 11 - Theoretical
Organizational commitment
Week 11 - Preparation Work
Researching
Week 12 - Theoretical
Organizational citizenship
Week 12 - Preparation Work
Researching
Week 13 - Theoretical
Emotional intelligence and emotional labor
Week 13 - Preparation Work
Researching
Week 14 - Theoretical
Personnel strengthen
Week 14 - Preparation Work
Researching
Assessment Methods and Criteria
Type of AssessmentCountPercent
Final Examination1%60
Assignment4%15
Term Assignment2%25
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory151360
Assignment210122
Term Project210122
Final Examination120121
TOTAL WORKLOAD (hours)125
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
OÇ-1
4
4
3
2
4
5
5
4
3
3
4
4
4
5
OÇ-2
3
5
4
3
5
5
5
5
4
4
5
4
5
5
OÇ-3
2
3
2
2
3
3
4
5
5
4
4
5
3
4
OÇ-4
3
3
2
4
3
3
3
4
4
3
5
3
3
4
OÇ-5
3
2
3
3
3
2
3
3
3
3
3
3
2
3
Adnan Menderes University - Information Package / Course Catalogue
2026