Information Package / Course Catalogue
| Course Code | : MCE572 |
| Course Type | : Area Elective |
| Couse Group | : Second Cycle (Master's Degree) |
| Education Language | : English |
| Work Placement | : N/A |
| Theory | : 3 |
| Prt. | : 0 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 6 |
This course is designed to give learners fundamentals of Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms.
This course examines (1) the primary tools and methods used to monitor and control quality in organizations and (2) the ways in which quality can be improved. Included in the course are such topics as the historical development of quality management, basic tools for quality improvement, and management strategies for implementing world class quality improvement strategies. Emphasis is also given to control chart analysis and process capability study.
| 1. | Identify concepts of quality management and improvement |
| 2. | Develop an understanding of the role of technology, managers, employees, and, customers in developing a quality-based workplace |
| 3. | Develop abilities to apply tools and techniques of Total Quality Improvement including, statistical process control, control charts, and quality function deployment techniques |
| 4. | Demonstrate an ability to utilize data gathering and analysis tools as related to process control and process capability |
| 5. | Identify current trends and benchmark organizations related to Quality Management |
| 6. | Understand the ethical issues as related to quality of services and products |
| 1. | Goetsch, D.L. and Davis, S.B. Quality Management, Prentice Hall, 2006 |
| 2. | David L. Goetsch and Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 6th edition.?Publisher: Prentice Hall? ISBN-10: 0135019672 ISBN-13: 9780135019672 |
| 3. | Hoyle, D. Quality Management Essentials, Elsevier, 2007 |
| 4. | Evans, J.R., Quality and Performance Excellence: Management, Organization and Strategy, Thomson South-Western, 2007 |
| 5. | Summers, D.C.S., Six Sigma: Basic Tools and Techniques, Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007 |
| 6. | Taghizadegan, S., Essentials of Lean Six Sigma, Burlington, MA: Butterworth-Heinemann, 2006 |
| 7. | Morgan, J.M and Liker, J. K., The Toyota Product Development System: integrating people, process and technology, New York: Productivity Press, 2006 |
| 8. | Liker, J.K., The Toyota way: 14 management principles from the world's greatest manufacturer, New York: McGraw-Hill, 2004. |
| 9. | Gryna, F. M., Quality planning and analysis: from product development through use, Boston: McGraw-Hill, 2001 |
| 10. | Peach, R.W., Ritter, D.S., The Memory Jogger 9000, Massachusetts: GOAL/QPC, 1996 |
| 11. | Kolarik, W. J. Creating Quality: Concepts, Systems, Strategies, and Tools, New York: McGraw-Hill, Inc. 1995 |
| 12. | The Team Memory Jogger, Massachusetts: GOAL/QPC, Joiner Associates, Inc., 1995 |
| 13. | Brassard, M., Ritter, D.S., The Memory Jogger II, Massachusetts: GOAL/QPC, 1994 |
| 14. | Evans, J.R., Lindsay, W.M., The Management and Control of Quality, West Pub. Co., 1993 |
| 15. | Logothetis, N., Managing For Total Quality: From Deming to Taguchi and SPC, NY: Prentice Hall, 1992 |
| 16. | Ciampa, D., Total Quality: A User’s Guide for Implementation, Reading, Mass.: Addison- Wesley, 1992 |
| 17. | Teboul, J., Managing Quality Dynamics, Englewood Cliffs, N.J.: Prentice Hall, 1991 |
| 18. | Crosby, P.B., Let’s Talk Quality: 96 Questions You Always Wanted to Ask, New York: Penguin Books, 1990 |
| 19. | Covey, S.R., The 8th Habit: From Effectiveness to Greatness, Running Press Book Publishers, 2006 |
| 20. | Covey, S.R., The 7 Habits of Highly Effective People, Simon & Schuster, 1989 |
| 21. | Scholtes, P.R., The Team Handbook, Joiner Associates Inc., 1988 |
| 22. | Crosby, P.B., Quality Without Tears: The Art of Hassle-Free Management, New York: Plume Book, 1984 |
| Type of Assessment | Count | Percent |
|---|---|---|
| Term Assignment | 1 | %40 |
| Quiz | 1 | %10 |
| Midterm Examination | 1 | %25 |
| Final Examination | 1 | %25 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 2 | 3 | 70 |
| Term Project | 1 | 22 | 7 | 29 |
| Midterm Examination | 1 | 20 | 2 | 22 |
| Final Examination | 1 | 30 | 2 | 32 |
| TOTAL WORKLOAD (hours) | 153 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | PÇ-11 | PÇ-12 | PÇ-13 | |
OÇ-1 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 4 | 5 | 4 |
OÇ-2 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 4 | 5 | 5 | 4 |
OÇ-3 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 5 | 5 |
OÇ-4 | 4 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 4 | 5 |
OÇ-5 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 5 |
OÇ-6 | 4 | 5 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | 5 | 5 | 4 |