Information Package / Course Catalogue
| Course Code | : TRZM108 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 0 |
| Credit | : 2 |
| Lab | : 0 |
| ECTS | : 2 |
It is aimd to gain qualifictions related to communications with guests.
Types of communication, types of guests, requests and complaints of guests
| 1. | Using communication tools |
| 2. | Building efficient communication |
| 3. | Behaving according to extra ordinary circustances |
| 4. | Providing communication with guests |
| 5. | To learn to solve problems arising from communication |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 2 | 28 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 50 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | |
OÇ-1 | 1 | 1 | 5 | 2 | 2 | |||||
OÇ-2 | 1 | 1 | 5 | 3 | 2 | |||||
OÇ-3 | 1 | 2 | 3 | 2 | 5 | |||||
OÇ-4 | 1 | 1 | 5 | 3 | 2 | |||||
OÇ-5 | 1 | 1 | 4 | 1 | 1 | 5 | ||||