Information Package / Course Catalogue
Destination Management Systems
Course Code: TTS127
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 1
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

The objective of this course is to enable students to identify the core operational processes carried out at incoming travel agencies and to understand how these processes are tracked through automation software. As part of the course, students will learn about hotel contracts, reservations, flight information, transfers, hospitality, tour organization, car rentals, airline ticket sales, and return transfers within an integrated operational framework.

Course Content

This course covers the core operational processes carried out at receiving agencies, the monitoring of these processes through automation software, and topics related to the evaluation of hotel contracts, reservations, flight information, transfers, guest services, tour organization, car rentals, airline ticket sales, and return transfers within an integrated operational framework.

Name of Lecturer(s)
Learning Outcomes
1.Explains the core business areas of receiving agencies and their relationship with automation software.
2.Interprets hotel contracts, types of agency-hotel agreements, quotas, periods, board types, and room category information from the perspective of receiving agency operations.
3.Explains accommodation reservations, vouchers, flight information, option periods, and confirmation processes within the logic of automation software.
4.Defines the lists, forms, and documents used in arrival transfers, passenger meet-and-greet, guest hospitality, tour sales, and tour operation processes
5.Evaluates car rental, airline ticket sales, and return transfer transactions within the scope of the receiving agency’s service integrity.
Recommended or Required Reading
1.Türkay, O. (2014). Destinasyon Yönetimi: Yönetimbilim Bakış Açısıyla İşlevler, Yaklaşımlar ve Araçlar (1. baskı). Ankara: Detay Yayıncılık.
2.Akgün, A. (2017). Sejour Acenta Otomasyon Programı. Ankara: Detay Yayıncılık
3.Benckendorff, P. J., Xiang, Z., & Sheldon, P. J. (2019). Tourism Information Technology (3rd ed.). Wallingford: CABI.
Weekly Detailed Course Contents
Week 1 - Theoretical & Practice
The concept of an incoming travel agency, the structure of local travel businesses that bring tourists from abroad, stay operations, the core activities of incoming travel agencies, and the role of automation software in these activities.
Week 2 - Theoretical & Practice
The purpose of contracts between incoming agencies and hotel operators, the relationship between these contracts and tour operators, the preparation of contracts prior to the season, the communication of hotel rates to tour operators, and the creation of contract records in the automation system.
Week 3 - Theoretical & Practice
Guaranteed agreements, quota agreements, and buy-sell agreements; evaluation of these agreements from the agency’s perspective in terms of risk, cost, and the sales process; and the integration of contract types into the automation program.
Week 4 - Theoretical & Practice
Defining hotel information, peak season, periods, quota tables, accommodation types, room types, room locations, child discounts, cancellation policies, no-show/go-show procedures, and legal regulations within the system.
Week 5 - Theoretical & Practice
Flight numbers, airline codes, airport codes, charter flight details, matching arrival and departure flight information, evaluating flight times based on local time, and utilizing flight information within the automation system.
Week 6 - Theoretical & Practice
Entering reservation information received from the tour operator into the system; organizing fields such as voucher number, operator name, passenger information, flight details, hotel information, check-in date, number of nights, room type, board type, and number of guests.
Week 7 - Theoretical & Practice
Preparing reservation forms, sending reservations to hotels, managing option/deadline periods, receiving confirmations, and tracking reservation changes and cancellations through the automation program.
Week 8 - Intermediate Exam
Review of topics covered in Weeks 1–7. A final exam will be administered covering receiving agent operations, hotel contracts, types of contracts, flight information, and accommodation reservation procedures.
Week 9 - Theoretical & Practice
Information included in the arrival transfer list: operator name, voucher number, passenger name, flight details, hotel name, dates of stay, room and accommodation details; retrieval of transfer lists from the automation system.
Week 10 - Theoretical & Practice
Transfer planning based on the number of arriving passengers, flight arrival times, hotel locations, number of vehicles, and vehicle capacity; flight consolidation, vehicle numbering, airport meet-and-greet, and transfer agent duties.
Week 11 - Theoretical & Practice
Welcome meetings, hotel representative duties, information boards, information booklets, emergency contact information, hotel visit days, destination briefings, and support provided to guests by the receiving agency throughout their vacation.
Week 12 - Theoretical & Practice
Organization of day trips and short-stay tours; cultural, nature-based, leisure-and-relaxation, and adventure tours; tour vouchers, entering tour sales data into the system, creating tour files, and planning guide, captain, vehicle, and passenger lists.
Week 13 - Theoretical & Practice
Car rental services, car rental contracts, airline ticket sales, ticket processing for charter and scheduled flights, return transfer planning, updating return information on the information board, pickup times from the hotel, and airport transfer processes.
Week 14 - Theoretical & Practice
A comprehensive review of all topics covered in the course.
Week 15 - Final Exam
A final exam is administered covering hotel contracts, reservations, flight information, transfers, hospitality, tour organization, car rental, airline ticket sales, and return transfer procedures within reception agency automation programs.
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%10
Quiz1%10
Midterm Examination1%20
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Lecture - Practice140114
Quiz25112
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)76
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
OÇ-1
5
1
1
1
1
5
5
2
OÇ-2
5
1
1
2
1
4
5
3
OÇ-3
4
1
1
2
1
5
5
3
OÇ-4
4
1
2
4
1
4
5
4
OÇ-5
4
1
2
3
1
4
5
4
Adnan Menderes University - Information Package / Course Catalogue
2026