Information Package / Course Catalogue
Law and Consumer Rights in Tourism
Course Code: TTS128
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

This course covers topics designed to help students understand legal relationships in the tourism sector, the responsibilities of travel agencies and tour operators, tourism contracts, package tour practices, consumer rights, situations involving defective services, complaint and appeal procedures, insurance and guarantee processes, consumer rights in the digital environment, and ethical and legal responsibilities in tourism services.

Course Content

This course covers the legal relationships arising in the tourism sector, the responsibilities of travel agencies and tour operators, tourism contracts, package tour practices, consumer rights, cases of defective services, cancellation and refund procedures, consumer complaint and appeal processes, insurance practices, the protection of personal data, and fundamental issues related to consumer rights in the digital environment.

Name of Lecturer(s)