The objective of this course is to ensure that students acquire the basic English communication skills required in the travel industry and to develop their ability to effectively use the terminology employed in professional fields such as travel agency operations, reservation procedures, customer service, tour organization, and destination promotion.

An introduction to the tourism and travel industry; the structure and functions of travel businesses; customer service; reservation systems; transportation and accommodation services; tour programs; destination promotion; guiding services; handling customer complaints; travel documents; business correspondence; and the development of English language skills related to current tourism practices