Information Package / Course Catalogue
English I For Travel Services
Course Code: TTS118
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 4
Prt.: 2
Credit: 5
Lab: 0
ECTS: 5
Objectives of the Course

The objective of this course is to ensure that students acquire the basic English communication skills required in the travel industry and to develop their ability to effectively use the terminology employed in professional fields such as travel agency operations, reservation procedures, customer service, tour organization, and destination promotion.

Course Content

An introduction to the tourism and travel industry; the structure and functions of travel businesses; customer service; reservation systems; transportation and accommodation services; tour programs; destination promotion; guiding services; handling customer complaints; travel documents; business correspondence; and the development of English language skills related to current tourism practices

Name of Lecturer(s)
Learning Outcomes
1.Uses basic English terminology used in the travel industry.
2.It promotes tour programs and destinations in English.
3.Prepares professional emails and correspondence.
4.Handles the necessary communication for reservations and sales.
5.Handles customer complaints using appropriate language.
Recommended or Required Reading
1.English for International Tourism
2.Oxford English for Careers: Tourism
3.Career Paths: Tourism
Weekly Detailed Course Contents
Week 1 - Theoretical & Practice
Introduction to the Tourism and Travel Industry. Tourism terminology. Greetings and introductions. Dialogues on self-introduction and greeting customers
Week 2 - Theoretical & Practice
Travel Agencies and Tour Operators. Present Simple. Occupational vocabulary. Introduction to travel agencies and division of responsibilities
Week 3 - Theoretical & Practice
Customer Service in the Travel Industry. Polite expressions and requests. Practices for greeting customers and providing information
Week 4 - Theoretical & Practice
Reservation Systems and Booking Procedures. Dates and Numbers. Taking reservations by phone and filling out reservation forms
Week 5 - Theoretical & Practice
Transportation Services: Air, Bus, and Ferry Travel. Arranging transfers and providing transportation information
Week 6 - Theoretical & Practice
Accommodation Services. Hotel Types and Amenities. Hotel Overview and Room Features
Week 7 - Theoretical & Practice
Tour Packages and Itinerary Planning. Future Tenses. Planning and Presenting Tour Programs
Week 8 - Intermediate Exam
Midterm Exam
Week 9 - Theoretical & Practice
Destination Promotion and Tourist Attractions. Comparative Structures. Promotion of Didim and the Surrounding Area
Week 10 - Theoretical & Practice
Guiding Services and Tour Commentary. Providing directions. Tour guiding and route commentary services
Week 11 - Theoretical & Practice
Handling Customer Complaints. Language for Apologizing and Problem Solving. Role-play exercises on complaint management
Week 12 - Theoretical & Practice
Travel Documents: Passport, Visa, Insurance, and Tickets. Passenger Information Applications
Week 13 - Theoretical & Practice
Business Correspondence and Email Writing. Drafting reservation emails and preparing quotes
Week 14 - Theoretical & Practice
Current Trends in Tourism. Review and Presentations. Student presentations and general review
Week 15 - Theoretical & Practice
Final Exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%10
Quiz1%10
Midterm Examination1%20
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140456
Lecture - Practice141242
Quiz2216
Midterm Examination1819
Final Examination110111
TOTAL WORKLOAD (hours)124
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
OÇ-1
2
1
2
2
5
3
2
1
OÇ-2
2
3
5
4
5
2
5
3
OÇ-3
1
2
2
4
5
4
4
2
OÇ-4
3
2
2
2
3
4
5
3
OÇ-5
2
2
2
3
3
4
3
5
Adnan Menderes University - Information Package / Course Catalogue
2026