Information Package / Course Catalogue
Total Quality Management
Course Code: ÜKK106
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 1
Credit: 4
Lab: 0
ECTS: 4
Objectives of the Course

To prevent wastefulness, to increase productivity, to improve and improve quality continuously, to gain the competencies to reduce costs.

Course Content

Quality concept, historical development. Necessary stages in achieving quality. What is total quality and tky, historical development, items. Impact on increasing competitiveness. Quality control circles. Creation and interpretation of quality control diagrams. Performance evaluation. Characteristics of performance system. Tky methods. Iso 9000: 2000 revision, benefits. Iso 9000: 1994 quality assurance system comparison.

Name of Lecturer(s)
Ins. Evrim ÇEVİK
Learning Outcomes
1.At the end of the course the student; will be able to explain the concept of quality.
2.will be able to explain the necessary steps to reach quality.
3.will be able to define total quality.
4.Will be able to know the effect of quality towards increasing competitiveness.
5.will be able to explain the differences between classical management and contemporary management.
Recommended or Required Reading
1.Lecture Notes
Weekly Detailed Course Contents
Week 1 - Theoretical
Course Content, Purpose and Introduction to Total Quality Management
Week 2 - Theoretical
Management Approaches
Week 3 - Theoretical
Concept of Quality, Dimensions and Components of Quality
Week 4 - Theoretical
Pioneers of Quality
Week 5 - Theoretical
Historical Development of Total Quality Management
Week 6 - Theoretical
Quality Costs
Week 7 - Theoretical
Quality Management Principles
Week 8 - Theoretical
Total Quality Management Tools (Midterm Exam)
Week 9 - Theoretical
Process management
Week 10 - Theoretical
Quality Management Systems
Week 11 - Theoretical
Six Sigma and Benchmarking
Week 12 - Theoretical
Reengineering and Lean Manufacturing
Week 13 - Theoretical
Kaizen and Quality Circles
Week 14 - Theoretical
TQM Practices in the World and in Our Country
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Assignment271646
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)100
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
3
1
3
2
2
2
4
OÇ-2
3
2
2
4
OÇ-3
3
5
OÇ-4
3
3
3
4
OÇ-5
4
3
2
3
Adnan Menderes University - Information Package / Course Catalogue
2026