To prevent wastefulness, to increase productivity, to improve and improve quality continuously, to gain the competencies to reduce costs.

Quality concept, historical development. Necessary stages in achieving quality. What is total quality and tky, historical development, items. Impact on increasing competitiveness. Quality control circles. Creation and interpretation of quality control diagrams. Performance evaluation. Characteristics of performance system. Tky methods. Iso 9000: 2000 revision, benefits. Iso 9000: 1994 quality assurance system comparison.