Information Package / Course Catalogue
Total Quality Management
Course Code: ÜKK106
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 1
Credit: 4
Lab: 0
ECTS: 4
Objectives of the Course

To prevent wastefulness, to increase productivity, to improve and improve quality continuously, to gain the competencies to reduce costs.

Course Content

Quality concept, historical development. Necessary stages in achieving quality. What is total quality and tky, historical development, items. Impact on increasing competitiveness. Quality control circles. Creation and interpretation of quality control diagrams. Performance evaluation. Characteristics of performance system. Tky methods. Iso 9000: 2000 revision, benefits. Iso 9000: 1994 quality assurance system comparison.

Name of Lecturer(s)
Learning Outcomes
1.At the end of the course the student; will be able to explain the concept of quality.
2.will be able to explain the necessary steps to reach quality.
3.will be able to define total quality.
4.Will be able to know the effect of quality towards increasing competitiveness.
5.will be able to explain the differences between classical management and contemporary management.
Recommended or Required Reading
1.Lecture Notes
Weekly Detailed Course Contents
Week 1 - Theoretical
Quality concept, historical development of quality
Week 2 - Theoretical
Necessary steps to achieve quality
Week 3 - Theoretical
Total Quality and TQM, historical development, elements
Week 4 - Theoretical
Total Quality and TQM, historical development, elements
Week 5 - Theoretical
The effect of increasing the competitiveness, classical management (Taylor Model) principles of total quality management differences
Week 6 - Theoretical
Total quality management: quality control circles
Week 7 - Intermediate Exam
Midterm
Week 8 - Theoretical
Establishment and interpretation of quality control diagrams
Week 9 - Theoretical
Performance evaluation
Week 10 - Theoretical
Performance system features
Week 11 - Theoretical
TQM Methods (Brainstorm TQM Circles, TQM Statistics)
Week 12 - Theoretical
TQM Methods (Brainstorm TQM Circles, TQM Statistics)
Week 13 - Theoretical
ISO 9000: 2000 revision, benefits
Week 14 - Theoretical
ISO 9000: 1994 quality assurance system comparison
Week 15 - Theoretical
Quality concept, historical development of quality
Week 16 - Final Exam
Semester final exam
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%40
Assignment1%20
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Assignment271646
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)100
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
PÇ-14
PÇ-15
OÇ-1
3
1
3
2
2
2
4
OÇ-2
3
2
2
4
OÇ-3
3
5
OÇ-4
3
3
3
4
OÇ-5
4
3
2
3
Adnan Menderes University - Information Package / Course Catalogue