Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Ins. Yasin BAŞLAR

Call Center Management II

Course Code	: ÇMH104
Course Type	: Required
Couse Group	: Short Cycle (Associate's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 3
Prt.	: 1
Credit	: 4
Lab	: 0
ECTS	: 4

Objectives of the Course

At the end of this course, the student is expected to be able to explain call center technologies, information management in call center, quality management and human resources management.

Course Content

Call Center Technologies, Technology Management at Call Centers, Quality Management at Call Centers, Information Management at Call Centers and Decision Making.

Name of Lecturer(s)