Information Package / Course Catalogue
Course Structure Diagram
1. Semester
Course Course Type ECTS
1st Academic Term Compulsory Courses Required 22
1st Academic Term Programme Elective Courses Area Elective 6
Out of Programme Elective Courses Non Departmental Elective 2
Total ECTS   30
Course Course Type Theory Prt. ECTS
Business Administration I
BYY101
Required 2 0 3
Basic Concepts of Law
BYY105
Required 2 0 2
Principles of Atatürk and History of Turkish Revolution I
AI103
Required 2 0 2
Turkish Language I
TD103
Required 2 0 2
English Through Skills I
YD103
Required 2 0 2
Office Programs I
ÇMH101
Required 2 2 4
Call Center Management I
ÇMH103
Required 3 1 4
Behavioral Sciences
ÇMH105
Required 2 0 3
Course Course Type Theory Prt. ECTS
Introduction to Mathematics I
MAT181
Area Elective 2 0 4
Economics I
BYY103
Area Elective 2 0 2
Customer Relations Techniques
ÇMH111
Area Elective 2 0 3
Communication I
ÇMH113
Area Elective 2 0 3
Course Course Type Theory Prt. ECTS
Development of Self-Awareness
BYY181
Non Departmental Elective 2 0 2
Basic Photography
AEK182
Non Departmental Elective 2 0 2
Web Design
AEK184
Non Departmental Elective 2 0 2
Public Relations and Corparate Communication
BYY183
Non Departmental Elective 2 0 3
Basic First Aid
ÇGE254
Non Departmental Elective 1 1 2
Wood Arts
AEK189
Non Departmental Elective 0 3 2
Current And Popular Musıc
ÇGE121
Non Departmental Elective 2 0 2
Game, Dance And Musıc
ÇGE123
Non Departmental Elective 2 0 2
Turkısh Folk Musıc Koro-I
ÇGE125
Non Departmental Elective 1 1 2
Effective and Beautiful Speaking Techniques
BYY185
Non Departmental Elective 2 0 2
The Poisonous Plants
KZM109
Non Departmental Elective 2 1 3
Ethnobotany
KZM113
Non Departmental Elective 2 1 3
Plant Biodiversity of Turkey
KZM218
Non Departmental Elective 3 0 3
Preparing Project
KZM210
Non Departmental Elective 1 3 4
General Chemistry
KZM107
Non Departmental Elective 2 0 3
Environment and Human Health
KZM112
Non Departmental Elective 1 1 3
Medicinal and Aromatic Plants
KZM114
Non Departmental Elective 2 0 3
Herbarium Techniques
KZM213
Non Departmental Elective 1 1 3
İndoor Plants and Care
KZM220
Non Departmental Elective 1 1 3
Handicrafts
KZM222
Non Departmental Elective 1 1 3
Essential Cosmetic İngredients
KZM223
Non Departmental Elective 1 1 3
Turkey's Wild Plants
KZM224
Non Departmental Elective 2 0 3
Outdoor Plants and Arrangement
KZM225
Non Departmental Elective 1 1 3
Career Design
ÇGE264
Non Departmental Elective 2 0 2
Fundamental Scientific Calculations
AEK119
Non Departmental Elective 2 0 3
General Cooperatives
AEK190
Non Departmental Elective 2 0 3
Personal Finance
AEK120
Non Departmental Elective 2 0 3
2. Semester
Course Course Type ECTS
2nd Academic Term Compulsory Courses Required 22
2nd Academic Term Programme Elective Courses Area Elective 6
Out of Programme Elective Courses Non Departmental Elective 2
Total ECTS   30
Course Course Type Theory Prt. ECTS
Business Administration II
BYY102
Required 2 0 3
Principles of Atatürk and History of Turkish Revolution II
AI104
Required 2 0 2
Turkish Language II
TD104
Required 2 0 2
English Through Skills II
YD104
Required 2 0 2
Office Programs II
ÇMH102
Required 2 2 4
Call Center Management II
ÇMH104
Required 3 1 4
Working Relationships
ÇMH106
Required 2 0 3
Occupational Health and Safety
İSG103
Required 2 0 2
Course Course Type Theory Prt. ECTS
Personal Development
BYY111
Area Elective 2 0 2
Quality Management Systems
BYY210
Area Elective 2 0 2
Entrepreneurship
ÇMH112
Area Elective 2 0 3
Communication II
ÇMH114
Area Elective 2 0 3
Interpersonal Communication
ÇMH116
Area Elective 2 0 3
Course Course Type Theory Prt. ECTS
Development of Self-Awareness
BYY181
Non Departmental Elective 2 0 2
Basic Photography
AEK182
Non Departmental Elective 2 0 2
Web Design
AEK184
Non Departmental Elective 2 0 2
Public Relations and Corparate Communication
BYY183
Non Departmental Elective 2 0 3
Basic First Aid
ÇGE254
Non Departmental Elective 1 1 2
Wood Arts
AEK189
Non Departmental Elective 0 3 2
Current And Popular Musıc
ÇGE121
Non Departmental Elective 2 0 2
Game, Dance And Musıc
ÇGE123
Non Departmental Elective 2 0 2
Turkısh Folk Musıc Koro-I
ÇGE125
Non Departmental Elective 1 1 2
Effective and Beautiful Speaking Techniques
BYY185
Non Departmental Elective 2 0 2
The Poisonous Plants
KZM109
Non Departmental Elective 2 1 3
Ethnobotany
KZM113
Non Departmental Elective 2 1 3
Plant Biodiversity of Turkey
KZM218
Non Departmental Elective 3 0 3
Preparing Project
KZM210
Non Departmental Elective 1 3 4
General Chemistry
KZM107
Non Departmental Elective 2 0 3
Environment and Human Health
KZM112
Non Departmental Elective 1 1 3
Medicinal and Aromatic Plants
KZM114
Non Departmental Elective 2 0 3
Herbarium Techniques
KZM213
Non Departmental Elective 1 1 3
İndoor Plants and Care
KZM220
Non Departmental Elective 1 1 3
Handicrafts
KZM222
Non Departmental Elective 1 1 3
Essential Cosmetic İngredients
KZM223
Non Departmental Elective 1 1 3
Turkey's Wild Plants
KZM224
Non Departmental Elective 2 0 3
Outdoor Plants and Arrangement
KZM225
Non Departmental Elective 1 1 3
Career Design
ÇGE264
Non Departmental Elective 2 0 2
Fundamental Scientific Calculations
AEK119
Non Departmental Elective 2 0 3
General Cooperatives
AEK190
Non Departmental Elective 2 0 3
Personal Finance
AEK120
Non Departmental Elective 2 0 3
3. Semester
Course Course Type ECTS
3rd Academic Term Compulsory Courses Required 22
3rd Academic Term Programme Elective Courses Area Elective 6
Out of Programme Elective Courses Non Departmental Elective 2
Total ECTS   30
Course Course Type Theory Prt. ECTS
Measurement and Evaluation in Call Centers
ÇMH201
Required 3 0 4
Call Center Sector
ÇMH203
Required 3 0 4
Conflict and Stress Management
ÇMH205
Required 2 0 4
Keyboard Usage
ÇMH207
Required 2 2 4
Case Study
ÇMH217
Required 2 2 4
Vocational Foreign Language I
ÇMH219
Required 2 0 2
Course Course Type Theory Prt. ECTS
Protocol And Social Behavior Principles
BYY107
Area Elective 2 0 3
Occupational Ethics
BYY113
Area Elective 2 0 3
Organizational Behavior and Teamwork
ÇMH213
Area Elective 2 0 3
Marketing I
ÇMH215
Area Elective 2 0 3
Management and Organization in Business
ÇMH209
Area Elective 2 0 3
General Communication
BYY209
Area Elective 2 0 2
Course Course Type Theory Prt. ECTS
Development of Self-Awareness
BYY181
Non Departmental Elective 2 0 2
Basic Photography
AEK182
Non Departmental Elective 2 0 2
Web Design
AEK184
Non Departmental Elective 2 0 2
Public Relations and Corparate Communication
BYY183
Non Departmental Elective 2 0 3
Basic First Aid
ÇGE254
Non Departmental Elective 1 1 2
Wood Arts
AEK189
Non Departmental Elective 0 3 2
Current And Popular Musıc
ÇGE121
Non Departmental Elective 2 0 2
Game, Dance And Musıc
ÇGE123
Non Departmental Elective 2 0 2
Turkısh Folk Musıc Koro-I
ÇGE125
Non Departmental Elective 1 1 2
Effective and Beautiful Speaking Techniques
BYY185
Non Departmental Elective 2 0 2
The Poisonous Plants
KZM109
Non Departmental Elective 2 1 3
Ethnobotany
KZM113
Non Departmental Elective 2 1 3
Plant Biodiversity of Turkey
KZM218
Non Departmental Elective 3 0 3
Preparing Project
KZM210
Non Departmental Elective 1 3 4
General Chemistry
KZM107
Non Departmental Elective 2 0 3
Environment and Human Health
KZM112
Non Departmental Elective 1 1 3
Medicinal and Aromatic Plants
KZM114
Non Departmental Elective 2 0 3
Herbarium Techniques
KZM213
Non Departmental Elective 1 1 3
İndoor Plants and Care
KZM220
Non Departmental Elective 1 1 3
Handicrafts
KZM222
Non Departmental Elective 1 1 3
Essential Cosmetic İngredients
KZM223
Non Departmental Elective 1 1 3
Turkey's Wild Plants
KZM224
Non Departmental Elective 2 0 3
Outdoor Plants and Arrangement
KZM225
Non Departmental Elective 1 1 3
Career Design
ÇGE264
Non Departmental Elective 2 0 2
Fundamental Scientific Calculations
AEK119
Non Departmental Elective 2 0 3
General Cooperatives
AEK190
Non Departmental Elective 2 0 3
Personal Finance
AEK120
Non Departmental Elective 2 0 3
4. Semester
Course Course Type ECTS
4th Academic Term Compulsory Courses Required 22
4th Academic Term Programme Elective Courses Area Elective 6
Out of Programme Elective Courses Non Departmental Elective 2
Total ECTS   30
Course Course Type Theory Prt. ECTS
Presentation Techniques
BYY217
Required 1 1 2
Labour And Social Security Law
BYY218
Required 2 0 3
Occupational Seminar
BYY222
Required 2 2 4
Vocational Foreign Language II
ÇMH210
Required 2 0 3
Internship
ÇMH200
Required 0 2 6
Basic Sales Techniques For Call Centers
ÇMH202
Required 3 0 4
Course Course Type Theory Prt. ECTS
Research Methods and Techniques
BYY112
Area Elective 2 0 2
Business Writing
BYY202
Area Elective 3 1 4
Marketing II
ÇMH212
Area Elective 3 0 3
Human Resources Management
BYY208
Area Elective 2 0 3
Course Course Type Theory Prt. ECTS
Development of Self-Awareness
BYY181
Non Departmental Elective 2 0 2
Basic Photography
AEK182
Non Departmental Elective 2 0 2
Web Design
AEK184
Non Departmental Elective 2 0 2
Public Relations and Corparate Communication
BYY183
Non Departmental Elective 2 0 3
Basic First Aid
ÇGE254
Non Departmental Elective 1 1 2
Wood Arts
AEK189
Non Departmental Elective 0 3 2
Current And Popular Musıc
ÇGE121
Non Departmental Elective 2 0 2
Game, Dance And Musıc
ÇGE123
Non Departmental Elective 2 0 2
Turkısh Folk Musıc Koro-I
ÇGE125
Non Departmental Elective 1 1 2
Effective and Beautiful Speaking Techniques
BYY185
Non Departmental Elective 2 0 2
The Poisonous Plants
KZM109
Non Departmental Elective 2 1 3
Ethnobotany
KZM113
Non Departmental Elective 2 1 3
Plant Biodiversity of Turkey
KZM218
Non Departmental Elective 3 0 3
Preparing Project
KZM210
Non Departmental Elective 1 3 4
General Chemistry
KZM107
Non Departmental Elective 2 0 3
Environment and Human Health
KZM112
Non Departmental Elective 1 1 3
Medicinal and Aromatic Plants
KZM114
Non Departmental Elective 2 0 3
Herbarium Techniques
KZM213
Non Departmental Elective 1 1 3
İndoor Plants and Care
KZM220
Non Departmental Elective 1 1 3
Handicrafts
KZM222
Non Departmental Elective 1 1 3
Essential Cosmetic İngredients
KZM223
Non Departmental Elective 1 1 3
Turkey's Wild Plants
KZM224
Non Departmental Elective 2 0 3
Outdoor Plants and Arrangement
KZM225
Non Departmental Elective 1 1 3
Career Design
ÇGE264
Non Departmental Elective 2 0 2
Fundamental Scientific Calculations
AEK119
Non Departmental Elective 2 0 3
General Cooperatives
AEK190
Non Departmental Elective 2 0 3
Personal Finance
AEK120
Non Departmental Elective 2 0 3
Adnan Menderes University - Information Package / Course Catalogue