Information Package / Course Catalogue
Course Structure Diagram
1. Semester
Course Course Type ECTS
Compulsory 1 Required 22
Elective 1 Area Elective 4
Non-Departmental Elective Non Departmental Elective 4
Total ECTS   30
Course Course Type Theory Prt. ECTS
Principles of Atatürk and History of Turkish Revolution
AI101
 Required 4 0 4
English Through Skills
YD101
 Required 4 0 4
Call Center Management I
ÇMH103
 Required 3 1 4
Office Programs
ÇMH109
 Required 2 2 4
Behavioral Sciences
ÇMH105
 Required 3 0 3
Diction
ÇMH110
 Required 2 1 3
Course Course Type Theory Prt. ECTS
Struggling With Addiction
ADG102
 Area Elective 2 0 2
Emergency and Disaster Management
AAD101
 Area Elective 2 0 2
General Business
ÇMH107
 Area Elective 2 0 2
Entrepreneurship
ÇMH112
 Area Elective 2 0 2
General Economy
ÇMH119
 Area Elective 2 0 2
Basic Law
ÇMH121
 Area Elective 2 0 2
Personal Development in Call Centers
ÇMH122
 Area Elective 2 0 2
Course Course Type Theory Prt. ECTS
Handicrafts and Design
ÇGE136
 Non Departmental Elective 2 0 4
Rhythm and Tradition: Turkish Folk Dances
ÇGE137
 Non Departmental Elective 2 0 4
Popular Culture, Media and Society
ÇGE002
 Non Departmental Elective 2 0 4
Development of Self-Awareness
BYY181
 Non Departmental Elective 2 0 4
Effective Communication Techniques
BYY182
 Non Departmental Elective 2 0 4
Personal Development Techniques
BYY184
 Non Departmental Elective 2 0 4
Access to Information Resources and E-Learning
PLT288
 Non Departmental Elective 1 1 4
Artificial Intelligence and Its Applications
PLT289
 Non Departmental Elective 2 0 4
Gastronomy and Travel
PLT290
 Non Departmental Elective 1 1 4
Environment and Waste Management
PLT291
 Non Departmental Elective 2 0 4
Cinema Art
PLT292
 Non Departmental Elective 2 0 4
Team Sports: Volleyball
PLT293
 Non Departmental Elective 1 1 4
Team Sports - Football
PLT295
 Non Departmental Elective 1 1 4
Origami Applications
PLT287
 Non Departmental Elective 1 1 4
Volunteering Studies
PLT299
 Non Departmental Elective 1 1 4
General Cooperatives
YENT190
 Non Departmental Elective 2 0 4
2. Semester
Course Course Type ECTS
Compulsory 2 Required 18
Elective 2 Area Elective 8
Non-Departmental Elective Non Departmental Elective 4
Total ECTS   30
Course Course Type Theory Prt. ECTS
Career Planining
KP101
 Required 1 0 2
Occupational Health and Safety
İSG103
 Required 2 0 2
Turkish Language
TD101
 Required 4 0 4
Call Center Management II
ÇMH104
 Required 3 1 4
Human Resources Management in Call Centers
ÇMH118
 Required 3 0 3
Basic Sales Techniques in Call Centers
ÇMH136
 Required 3 0 3
Course Course Type Theory Prt. ECTS
Emergency and Disaster Management
AAD101
 Area Elective 2 0 2
Diversity Management
ÇMH115
 Area Elective 3 0 3
Management and Public Relations
ÇMH128
 Area Elective 4 0 4
Communication in Call Centers
ÇMH130
 Area Elective 4 0 4
Conflict and Stress Management Techniques
ÇMH117
 Area Elective 3 0 3
Total Quality Management
ÇMH124
 Area Elective 3 0 3
Information Management in Call Center
ÇMH126
 Area Elective 3 0 3
Customer Relations Techniques
ÇMH111
 Area Elective 3 0 3
Course Course Type Theory Prt. ECTS
Handicrafts and Design
ÇGE136
 Non Departmental Elective 2 0 4
Rhythm and Tradition: Turkish Folk Dances
ÇGE137
 Non Departmental Elective 2 0 4
Popular Culture, Media and Society
ÇGE002
 Non Departmental Elective 2 0 4
Development of Self-Awareness
BYY181
 Non Departmental Elective 2 0 4
Effective Communication Techniques
BYY182
 Non Departmental Elective 2 0 4
Personal Development Techniques
BYY184
 Non Departmental Elective 2 0 4
Access to Information Resources and E-Learning
PLT288
 Non Departmental Elective 1 1 4
Artificial Intelligence and Its Applications
PLT289
 Non Departmental Elective 2 0 4
Gastronomy and Travel
PLT290
 Non Departmental Elective 1 1 4
Environment and Waste Management
PLT291
 Non Departmental Elective 2 0 4
Cinema Art
PLT292
 Non Departmental Elective 2 0 4
Team Sports: Volleyball
PLT293
 Non Departmental Elective 1 1 4
Team Sports - Football
PLT295
 Non Departmental Elective 1 1 4
Origami Applications
PLT287
 Non Departmental Elective 1 1 4
Volunteering Studies
PLT299
 Non Departmental Elective 1 1 4
General Cooperatives
YENT190
 Non Departmental Elective 2 0 4
3. Semester
Course Course Type ECTS
Compulsory 3 Required 20
Elective 3 Area Elective 10
Total ECTS   30
Course Course Type Theory Prt. ECTS
Measurement and Evaluation in Call Centers
ÇMH201
 Required 3 1 4
Call Center Sector
ÇMH203
 Required 4 0 4
Labor and Social Security Law Practices
ÇMH216
 Required 3 0 3
Consumer Behavior
ÇMH223
 Required 3 0 3
Case Study
ÇMH217
 Required 2 1 3
Fıne Speakıng And Orderıng
ÇMH221
 Required 2 1 3
Course Course Type Theory Prt. ECTS
Internship
STAJ102
 Area Elective 0 2 6
Professional Foreign Language
ÇMH233
 Area Elective 3 0 3
Marketing Management in Call Centers
ÇMH226
 Area Elective 3 0 3
Crisis Management in Call Center
ÇMH224
 Area Elective 3 0 3
Scientific Research Methods in Call Centers
ÇMH220
 Area Elective 3 0 3
Keyboard Usage
ÇMH207
 Area Elective 2 2 4
Management and Organization in Business
ÇMH209
 Area Elective 3 0 3
Organizational Behavior and Teamwork
ÇMH213
 Area Elective 3 0 3
Professional Correspondence Techniques
ÇMH222
 Area Elective 2 1 3
Communication Techniques
ÇMH229
 Area Elective 3 0 3
Professional Ethics in Call Centers
ÇMH227
 Area Elective 3 0 3
Protocol Layout and Rules of Social Conduct
ÇMH225
 Area Elective 3 0 3
4. Semester
Course Course Type ECTS
Compulsory 4 Required 30
Total ECTS   30
Course Course Type Theory Prt. ECTS
Vocational Education in Business
İMEU201
 Required 5 40 30
Adnan Menderes University - Information Package / Course Catalogue
2026