Information Package / Course Catalogue
Personal Development in Call Centers
Course Code: ÇMH122
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

With this course, students will be qualified to develop their professional competences.

Course Content

Communication in business environment - Professional equipment - Behavior patterns - Professional competences - Contact communication principles

Name of Lecturer(s)
Learning Outcomes
1.It defines personality traits.
2.They describe their professional qualifications.
3.It describes character formation.
4.It describes communication skills.
5.It distinguishes personal development processes.
Recommended or Required Reading
1.Books about personal development, auxiliary resources, lecture notes.
Weekly Detailed Course Contents
Week 1 - Theoretical
The communication in the work place
Week 2 - Theoretical
The communication in the work place
Week 3 - Theoretical
Interpersonal communication principles
Week 4 - Theoretical
Interpersonal communication principles
Week 5 - Theoretical
Behavior patterns
Week 6 - Theoretical
Behavior patterns
Week 7 - Theoretical
Behavior patterns
Week 8 - Theoretical
Behavior patterns (Midterm exam evaluation)
Week 9 - Theoretical
Vocational qualifications
Week 10 - Theoretical
Vocational qualifications
Week 11 - Theoretical
Vocational qualifications
Week 12 - Theoretical
Vocational qualifications
Week 13 - Theoretical
Professional equipment
Week 14 - Theoretical
Professional equipment
Assessment Methods and Criteria
Type of AssessmentCountPercent
Attending Lectures1%10
Quiz1%10
Midterm Examination1%20
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Assignment100110
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)50
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
2
1
3
2
1
4
OÇ-2
3
2
3
2
1
5
OÇ-3
2
1
3
1
1
4
OÇ-4
2
1
3
5
2
4
OÇ-5
3
2
4
2
1
5
Adnan Menderes University - Information Package / Course Catalogue
2026