Information Package / Course Catalogue
| 1. | Graduates possess fundamental, up-to-date, and practical knowledge in the field of call center services. |
| 2. | Graduates demonstrate knowledge of occupational health and safety and quality processes in call center services. |
| 3. | Graduates keep abreast of current developments and practices in the field of call center services and apply them effectively. |
| 4. | Graduates effectively use information and communication technologies employed in call center processes, including call-routing software and similar systems. |
| 5. | Graduates develop analytical and critical thinking skills as well as conflict and stress management skills relevant to call center services. |
| 6. | Graduates use their knowledge and skills to communicate effectively with customers, both orally and in writing, and successfully apply pronunciation, effective communication, and professional expression techniques. |
| 7. | Graduates assume responsibility as team members for solving complex and unpredictable problems encountered in call center operations. |
| 8. | Graduates demonstrate awareness of career management, human resources practices, and continuous learning in the call center industry. |
| 9. | Graduates demonstrate knowledge of the measurement and evaluation criteria used in the field of call center services. |
| 10. | Graduates are familiar with internationally recognized terminology and concepts in their field, use a foreign language to follow field-related information, and communicate with colleagues. |