Information Package / Course Catalogue
Total Quality Management
Course Code: ÇMH124
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

In this course; It is aimed to gain the application competencies of quality management systems.

Course Content

Definition of quality, standard and standardization, strategic management and process management are given.

Name of Lecturer(s)
Learning Outcomes
1.Explains the fundamental concepts, principles, and approaches of Total Quality Management.
2.Identifies and evaluates opportunities for quality improvement through a process-oriented management approach.
3.Applies quality tools and techniques (e.g., Pareto, fishbone diagram, control charts) in problem solving.
4.Interprets quality culture in line with customer focus, continuous improvement, and employee involvement principles.
5.Analyzes the effects of quality management systems and standards (e.g., ISO 9001) on organizations.
Recommended or Required Reading
1.Çağlar, İ and Sabiha Kılıç, 2006. Quality Assurance and Standards, Nobel Publication Distribution, Ankara, 2006.
2.Kölük, N., Dilsiz, İ. and Kartal, C. S., 2010. Quality Assurance and Standards, Detay Publishing.
Weekly Detailed Course Contents
Week 1 - Theoretical
The concept of quality
Week 2 - Theoretical
Standards and standardization
Week 3 - Theoretical
Standards and standardization
Week 4 - Theoretical
The importance of standards in the production and service sector
Week 5 - Theoretical
Management quality and standards
Week 6 - Theoretical
Management quality and standards
Week 7 - Theoretical
Enviromentals standards
Week 8 - Theoretical
Enviromentals standards (Midterm exam evaluation)
Week 9 - Theoretical
Quality management systems models
Week 10 - Theoretical
Quality management systems models
Week 11 - Theoretical
Strategic management
Week 12 - Theoretical
Codetermination
Week 13 - Theoretical
Process management system
Week 14 - Theoretical
Resource management system
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%10
Quiz1%10
Midterm Examination1%20
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140342
Assignment110111
Quiz19110
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
4
3
2
3
1
1
2
3
OÇ-2
4
4
3
4
1
2
2
4
OÇ-3
3
3
2
1
5
1
3
1
5
OÇ-4
4
3
3
4
2
3
3
3
OÇ-5
4
4
3
1
4
1
2
2
5
Adnan Menderes University - Information Package / Course Catalogue
2026