Information Package / Course Catalogue
Human Resources Management in Call Centers
Course Code: ÇMH118
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

This course aims to provide the student with the ability to perform functions related to human resources management in institutions.

Course Content

It covers basic functions such as management and principles of human resources, job analysis, employee planning, employee recruitment and selection, orientation, training, training and development, career planning, reward and compensation, and modern application examples.

Name of Lecturer(s)