Information Package / Course Catalogue
Marketing Management in Call Centers
Course Code: ÇMH226
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

Marketing, which has become more important in business functions, has a strategic importance for businesses, especially in gaining competitive advantage. In this context, the aim of this course is to convey to students how to evaluate marketing activities that can be applied to achieve market success from a management perspective.

Course Content

How to make decisions about marketing mix elements from a management perspective consists of the characteristics of specific marketing-related policies and decisions that can be implemented in the market within the framework of strategic thinking.

Name of Lecturer(s)
Lec. Berkin HANAYLI
Learning Outcomes
1.It explains the historical development of marketing management.
2.It defines the concept of Marketing Management.
3.28 It describes the marketing mix.
4.It explains the market channels.
5.It describes marketing environments.
Recommended or Required Reading
1.Marketing - Sezer KORKMAZ- S. Ayşe ÖZTÜRK, Zeliha ESER
2.Service Marketing – S. Ayşe ÖZTÜRK
Weekly Detailed Course Contents
Week 1 - Theoretical
History of Marketing and Marketing Concepts
Week 2 - Theoretical
Marketing Management and Strategic Thinking
Week 3 - Theoretical
Decision Making in Marketing Management
Week 4 - Theoretical
Marketing information system and Information Resources
Week 5 - Theoretical
Market Analysis
Week 6 - Theoretical
Positioning Policies
Week 7 - Theoretical
Product management
Week 8 - Theoretical
Product management (Midterm exam evaluation)
Week 9 - Theoretical
Brand Management
Week 10 - Theoretical
Pricing Policies
Week 11 - Theoretical
Promotion Policies
Week 12 - Theoretical
Distribution Policies and Decisions
Week 13 - Theoretical
Marketing Organization and Decisions
Week 14 - Theoretical
Current Approaches in Marketing
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory301442
Assignment33421
Midterm Examination1516
Final Examination1516
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes