Information Package / Course Catalogue
Marketing Management in Call Centers
Course Code: ÇMH226
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

Marketing, which has become more important in business functions, has a strategic importance for businesses, especially in gaining competitive advantage. In this context, the aim of this course is to convey to students how to evaluate marketing activities that can be applied to achieve market success from a management perspective.

Course Content

How to make decisions about marketing mix elements from a management perspective consists of the characteristics of specific marketing-related policies and decisions that can be implemented in the market within the framework of strategic thinking.

Name of Lecturer(s)