Information Package / Course Catalogue
| Course Code | : ÇMH203 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 4 |
| Prt. | : 0 |
| Credit | : 4 |
| Lab | : 0 |
| ECTS | : 4 |
The aim of this course is to give general information about the call center sector, to teach the basic concepts related to current developments and efficiency and efficiency in the sector.
Call Center Sector and Development, Sector of Major Actors Call Center, Call Center Industry in the World and Turkey, Sector Call Center Effectiveness and Efficiency.
| Lec. Berkin HANAYLI |
| 1. | At the end of this course, the student can sort and analyze call centers in our country. |
| 2. | At the end of this course, the student can compare the call center industry in our country with the call center industry in the world. |
| 3. | In this course the student can explain the state of the call center industry in Turkey. |
| 4. | At the end of this course, the student will be able to recognize the Call Center Sector. |
| 5. | At the end of this course, the student can explain the situation of the call center sector in the world. |
| 1. | Call Center Services, Call Gürsoy, Aslı Öztürk Terzi, Hıdır Polat, Mehmet Carlık, Sakarya Publishing. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 2 | 28 |
| Assignment | 15 | 0 | 2 | 30 |
| Individual Work | 10 | 0 | 2 | 20 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 100 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | |
OÇ-1 | 5 | 5 | 5 | 5 | 4 | 4 | 3 | 3 | 5 | |
OÇ-2 | 5 | 4 | 5 | 5 | 4 | 4 | 3 | 5 | 5 | |
OÇ-3 | 5 | 4 | 5 | 5 | 4 | 4 | 3 | 5 | 5 | |
OÇ-4 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | |
OÇ-5 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | |