Information Package / Course Catalogue
| Course Code | : ÇMH217 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 1 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 3 |
The aim of this course is to help students who are at the stage of graduation with theoretical knowledge in the courses they take within the curriculum, to provide practical response to these achievements in their professional lives, by providing them with case study and behavior analysis skills over the current business relationships in professional life and concrete events arising under market conditions.
This information is reinforced by the functioning of institutional structures in the call center sector, customer profiles, customer representative profiles, application projects to be given to students, case studies and analysis of current issues. To provide students with the competence to get an idea about potential events after graduation in the sector and to find solutions to the problems that may arise.
| Ins. Sefa AKBAŞ |
| 1. | Students who successfully complete this course will be able to use their problem-solving skills to address issues they may encounter in their professional lives. |
| 2. | By exploring their interests and personal communication skills, they interpret the professional field that best suits them. |
| 3. | Call center businesses explain customer profiles and customer representative profiles, as well as the structure and operation of the market. |
| 4. | Within the scope of the curriculum, students interpret the theoretical knowledge they acquire in courses through practical applications in the industry. |
| 5. | They effectively interpret problems they may encounter in their professional lives. |
| 1. | Lecture Notes |
| 2. | Concrete case examples obtained from working life and internet environment, documents containing case study content. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 1 | 14 |
| Lecture - Practice | 14 | 0 | 1 | 14 |
| Assignment | 1 | 15 | 0 | 15 |
| Reading | 1 | 10 | 0 | 10 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 75 | |||