Information Package / Course Catalogue
| Course Code | : ÇMH217 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 2 |
| Prt. | : 1 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 3 |
The aim of this course is to help students who are at the stage of graduation with theoretical knowledge in the courses they take within the curriculum, to provide practical response to these achievements in their professional lives, by providing them with case study and behavior analysis skills over the current business relationships in professional life and concrete events arising under market conditions.
This information is reinforced by the functioning of institutional structures in the call center sector, customer profiles, customer representative profiles, application projects to be given to students, case studies and analysis of current issues. To provide students with the competence to get an idea about potential events after graduation in the sector and to find solutions to the problems that may arise.
| Ins. Sefa AKBAŞ |
| 1. | Students who can successfully complete this course; will be able to solve the problems that they may encounter in business life. |
| 2. | They will be able to choose the most suitable professional field for her by exploring her personal communication skills. |
| 3. | Call Center enterprises will be able to explain customer profile and customer representative profiles, structure and operation of markets. |
| 4. | Compare the theoretical knowledge in the courses taken within the curriculum with the applications in the sector. |
| 5. | Students will be able to analyze the problems that they may encounter in professional life effectively. |
| 1. | Lecture Notes |
| 2. | Concrete case examples obtained from working life and internet environment, documents containing case study content. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 1 | 14 |
| Lecture - Practice | 14 | 0 | 1 | 14 |
| Assignment | 1 | 15 | 0 | 15 |
| Reading | 1 | 10 | 0 | 10 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 75 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | |
OÇ-1 | 2 | 3 | 1 | 5 | 4 | 5 | 4 | 3 | 5 | 3 |
OÇ-2 | 2 | 3 | 1 | 5 | 4 | 5 | 4 | 3 | 5 | 3 |
OÇ-3 | 2 | 3 | 1 | 5 | 5 | 5 | 5 | 2 | 5 | 3 |
OÇ-4 | 2 | 4 | 1 | 5 | 4 | 4 | 4 | 2 | 5 | 3 |
OÇ-5 | 2 | 4 | 1 | 4 | 5 | 4 | 5 | 2 | 5 | 3 |