Information Package / Course Catalogue
Consumer Behavior
Course Code: ÇMH223
Course Type: Required
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

It aims to understand consumer behaviors and the factors that affect these behaviors. Within the scope of the course, it is aimed to learn the concepts of consumption and consumer and to understand consumer models.

Course Content

It covers consumption and consumer-related concepts, consumer behavior and influencing factors, consumers' purchasing decision processes and decision-making styles.

Name of Lecturer(s)
Ins. Yasin BAŞLAR
Learning Outcomes
1.Understanding of consumption and consumer concepts
2.Learning the factors affecting consumer behavior
3.Learning consumer behavior models
4.Learning the purchasing decision processes of consumers
5.Understanding consumer decision-making styles
Recommended or Required Reading
1.Consumer Behavior – Remzi ALTUNIŞIK- A. Hamdi İSLAMOĞLU
2.Consumer Behavior – Yavuz ODABAŞI – Gülfidan BARIŞ
3.Consumer Behavior – Abdullah OKUMUŞ
Weekly Detailed Course Contents
Week 1 - Theoretical
Consumption and Consumer Related Concepts
Week 2 - Theoretical
Characteristics of Consumer Behavior
Week 3 - Theoretical
Consumer Behavior Models
Week 4 - Theoretical
Consumer Behavior Models
Week 5 - Theoretical
Factors Affecting Consumer Behaviors
Week 6 - Theoretical
Factors Affecting Consumer Behaviors
Week 7 - Theoretical
Consumer Purchase Decision Process
Week 8 - Theoretical
Consumer Purchase Decision Process (Midterm exam evaluation)
Week 9 - Theoretical
Consumer Purchase Decision Process
Week 10 - Theoretical
Consumer Decision Making Styles
Week 11 - Theoretical
Customer relations management
Week 12 - Theoretical
Creating customer value
Week 13 - Theoretical
Measuring customer satisfaction
Week 14 - Theoretical
Customer complaints management
Assessment Methods and Criteria
Type of AssessmentCountPercent
Midterm Examination1%40
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory301442
Assignment30515
Reading70214
Midterm Examination1112
Final Examination1112
TOTAL WORKLOAD (hours)75
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
OÇ-1
5
5
5
5
5
5
5
5
5
5
OÇ-2
4
4
5
5
5
4
4
4
4
4
OÇ-3
5
5
5
5
4
4
4
5
5
5
OÇ-4
4
4
5
5
5
5
5
3
5
5
OÇ-5
5
5
4
5
5
3
5
5
5
4
Adnan Menderes University - Information Package / Course Catalogue
2026