Information Package / Course Catalogue
Crisis Management in Call Center
Course Code: ÇMH224
Course Type: Area Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 3
Prt.: 0
Credit: 3
Lab: 0
ECTS: 3
Objectives of the Course

The aim of the crisis management course is to provide students with the skills to effectively manage crisis situations and to prepare organizations for crises.

Course Content

Crisis Management is a course that aims to provide students with the skills to effectively manage crisis situations and to prepare organizations for crises. This course covers topics such as the definition and types of crises, pre-crisis preparation, crisis management teams, communication strategies, crisis simulations and post-crisis recovery. It aims to provide students with knowledge and practical skills in minimizing the effects of crises, rapid and effective response, communication skills and crisis management strategies. It also helps students to develop analytical thinking, problem solving and decision making skills in crisis situations. Crisis Management course enables students to gain sensitivity to crises and to understand that crisis management has a strategic importance in businesses.

Name of Lecturer(s)