Information Package / Course Catalogue
| Course Code | : ÇMH227 |
| Course Type | : Area Elective |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 3 |
| Prt. | : 0 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 3 |
This derste is aimed to gain proficiency in professional ethics.
Concept of ethics and morality, concept of social responsibility, unethical behaviors and evaluation of their results.
| Ins. Sefa AKBAŞ |
| 1. | Explains core concepts of professional ethics, ethical principles, and ethical dilemmas in a call center context. |
| 2. | Acts in accordance with personal data protection, confidentiality, and information security principles and manages customer data appropriately. |
| 3. | Demonstrates professional conduct consistent with honesty, respect, fairness, and non-discrimination in customer communication. |
| 4. | Applies ethical decision-making in complaint handling and problem-solving processes and recognizes and prevents conflicts of interest. |
| 5. | Evaluates behaviors required for responsible service delivery in line with organizational codes of ethics, regulations, and professional standards. |
| 1. | Vocational Etiquette Lecture Notes |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 2 | 28 |
| Assignment | 5 | 0 | 5 | 25 |
| Term Project | 5 | 0 | 2 | 10 |
| Midterm Examination | 1 | 5 | 1 | 6 |
| Final Examination | 1 | 5 | 1 | 6 |
| TOTAL WORKLOAD (hours) | 75 | |||
PÇ-1 | PÇ-2 | PÇ-3 | PÇ-4 | PÇ-5 | PÇ-6 | PÇ-7 | PÇ-8 | PÇ-9 | PÇ-10 | |
OÇ-1 | 4 | 2 | 4 | 2 | 1 | 2 | ||||
OÇ-2 | 3 | 3 | 4 | 3 | 2 | 1 | 1 | |||
OÇ-3 | 2 | 2 | 3 | 5 | 2 | 2 | ||||
OÇ-4 | 3 | 2 | 5 | 3 | 4 | 2 | ||||
OÇ-5 | 4 | 4 | 1 | 4 | 2 | 3 | 3 | 2 | ||