Information Package / Course Catalogue
| 1. | They possess fundamental, up-to-date, and practical knowledge in the field of call center services. |
| 2. | They gain knowledge about occupational health and safety and call center service quality processes. |
| 3. | It keeps up with current developments and practices in the field of call center services and uses them effectively. |
| 4. | It effectively utilizes communication and information technologies (call routing software, etc.) used in call center processes. |
| 5. | In the field of call center services, they acquire analytical and critical thinking skills, as well as conflict and stress management skills. |
| 6. | They use their knowledge and skills to communicate effectively with the customer in writing and verbally; they successfully apply diction, effective communication, and professional expression techniques. |
| 7. | In call center service applications, they take responsibility as a team member for solving complex and unpredictable issues. |
| 8. | They have awareness of career management, human resources practices, and continuous learning in the call center industry. |
| 9. | Knows the measurement and evaluation criteria in the call center services field. |
| 10. | They are familiar with universal definitions related to their field, use a foreign language to keep up with developments in their area, and communicate with colleagues. |