Information Package / Course Catalogue
Total Quality Management
Course Code: YYÖN263
Course Type: Non Departmental Elective
Couse Group: Short Cycle (Associate's Degree)
Education Language: Turkish
Work Placement: N/A
Theory: 2
Prt.: 0
Credit: 2
Lab: 0
ECTS: 2
Objectives of the Course

The objective of this course is to teach students the fundamental concepts, methods, and tools related to quality and total quality management, to enable them to understand quality systems and standards, and to support them in comprehending continuous improvement approaches and applying this knowledge within organizations.

Course Content

This course covers quality management concepts, fundamental principles of total quality management, quality culture and costs, impacts of leadership and teamwork on quality, continuous improvement tools and methods, quality assurance, quality standards, and benchmarking practices.

Name of Lecturer(s)
Learning Outcomes
1.Know the fundamental concepts of quality and total quality management.
2.Compare and evaluate quality management methods and practices.
3.Understand and apply quality improvement tools and continuous improvement methods.
4.Recognize the importance of teamwork and leadership in quality management.
5.Analyze quality problems and develop solutions.
6.Know quality systems and standards, and create implementation strategies.
Recommended or Required Reading
1.J. M., Juran, Quality Control Handbook, McGraw Hill, 1988.
2.Claude W. Burrill and Johannes Ledolter, Achieving Quality Through Continual Improvement John Wiley & Sons, Inc., 1999
Weekly Detailed Course Contents
Week 1 - Theoretical
Quality Concept, Historical Development, and Importance
Week 2 - Theoretical
Quality Culture and its Impacts on Organizations
Week 3 - Theoretical
Quality Costs and Measurement Methods
Week 4 - Theoretical
Approaches to Total Quality Management
Week 5 - Theoretical
Role of Leadership in Quality Management
Week 6 - Theoretical
Team Building and Effective Teamwork
Week 7 - Theoretical
Customer Satisfaction and Loyalty Management
Week 8 - Theoretical
Process Management and Application Areas I
Week 9 - Theoretical
Process Management and Application Areas II (mid-term exam)
Week 10 - Theoretical
Continuous Improvement Methods and Basic Tools
Week 11 - Theoretical
Problem Solving and Decision Making Techniques
Week 12 - Theoretical
Total Quality Tools and Applications
Week 13 - Theoretical
Benchmarking Methods and Applications
Week 14 - Theoretical
Quality Assurance, Quality Standards, and Documentation
Assessment Methods and Criteria
Type of AssessmentCountPercent
Assignment1%5
Quiz1%10
Midterm Examination1%25
Final Examination1%60
Workload Calculation
ActivitiesCountPreparationTimeTotal Work Load (hours)
Lecture - Theory140228
Assignment1213
Quiz1213
Midterm Examination110111
Final Examination110111
TOTAL WORKLOAD (hours)56
Contribution of Learning Outcomes to Programme Outcomes
PÇ-1
PÇ-2
PÇ-3
PÇ-4
PÇ-5
PÇ-6
PÇ-7
PÇ-8
PÇ-9
PÇ-10
PÇ-11
PÇ-12
PÇ-13
OÇ-1
5
2
4
1
2
3
1
2
2
2
2
OÇ-2
3
2
4
2
3
3
1
1
2
2
2
2
OÇ-3
3
2
4
2
4
3
2
1
2
2
2
3
OÇ-4
2
2
4
2
2
2
3
OÇ-5
3
2
4
1
5
2
3
2
1
OÇ-6
2
2
2
2
5
1
1
Adnan Menderes University - Information Package / Course Catalogue
2026