The Call Center Services program is a two-year associate degree program aimed at training qualified mid-level personnel needed in the field of customer relations and communication services. The program provides students with theoretical and practical training in effective communication, customer relationship management, call center operations, and related information technologies. Graduates have the opportunity to work in call centers and customer service departments operating in both the public and private sectors.

The Call Services Center program was established within the framework of the Department of Office Services and Secretariat in the 2014-2015 academic year. Starting from 2017-2018 academic year, he began to take students and started his education life. The Department has Office Management and Executive Assistant and Call Center Services Programs.

The goal is to train qualified human resources at the associate degree level who are competent in areas such as customer experience, effective communication, problem-solving, CRM and process management, sales and service support, digital tools and data literacy, who are aware of GDPR and ethical communication, who can implement quality standards, who are team players, who can think critically, who are innovative and productive, and who meet the needs of the call center and contact center sector.

Our goal is to be a model Call Center Services Program that fosters strong industry collaborations, produces highly sought-after graduates, contributes to regional development, and is a source of pride for its members, through an integrated customer communication approach encompassing channels such as telephone, email, live support, and social media, and a digital transformation-focused, application-oriented training model.

Call Center Services Program Educational Objectives (PEA) PEA-1: To train competent technicians with the fundamental professional knowledge and skills needed by the public and private sectors in the fields of call center services, customer relationship management, and communication services. PEA-2: To ensure that graduates take up positions in the workforce as individuals who can communicate effectively verbally and in writing, embrace a customer-centric service approach, and develop solution-oriented work skills. PEA-3: To support students in becoming professionals who can effectively use call center technologies, information systems, and digital communication tools, and adapt to technological developments in the sector. PEA-4: To train responsible graduates who adhere to professional ethical principles, are adept at teamwork, and prioritize quality management and customer satisfaction. PEA-5: To encourage graduates to become individuals who continuously improve themselves with a lifelong learning mindset, adapt to changing work conditions, and maintain their career development. PEA-6: To increase students' employability by enabling them to gain professional experience through practical training, internships, and industry collaborations.

10 classrooms

1 CEYBER Call Center Laboratory. 1 NETSPEED Call Center Laboratory.