Information Package / Course Catalogue - Adnan Menderes University

General Information Unit Staff Academic Information Programme Outcomes Course Structure Diagram Contact Information

Person Responsible for Information Package

Ins. Yasin BAŞLAR

Basic Sales Techniques in Call Centers

Course Code	: ÇMH136
Course Type	: Required
Couse Group	: Short Cycle (Associate's Degree)
Education Language	: Turkish
Work Placement	: N/A

Theory	: 3
Prt.	: 0
Credit	: 3
Lab	: 0
ECTS	: 3

Objectives of the Course

The aim of this course is to explain the basic concepts of sales in call centers and to teach different sales methods and sales process.

Course Content

Sales Management, Personal Sales, Sales Force Planning and Organization, Sales Force Motivation and Improvement of the Award, Evaluation of Sales Force

Name of Lecturer(s)