Information Package / Course Catalogue
| Course Code | : ÇMH136 |
| Course Type | : Required |
| Couse Group | : Short Cycle (Associate's Degree) |
| Education Language | : Turkish |
| Work Placement | : N/A |
| Theory | : 3 |
| Prt. | : 0 |
| Credit | : 3 |
| Lab | : 0 |
| ECTS | : 3 |
The aim of this course is to explain the basic concepts of sales in call centers and to teach different sales methods and sales process.
Sales Management, Personal Sales, Sales Force Planning and Organization, Sales Force Motivation and Improvement of the Award, Evaluation of Sales Force
| Ins. Yasin BAŞLAR |
| 1. | This section describes the characteristics of a telesales representative and the telesales processes in call centers. |
| 2. | It explains the sales processes and sales channels of call centers. |
| 3. | It defines the concept of customer relationship management. |
| 4. | Call centers explain the concept and processes of scripting in sales processes. |
| 5. | It explains basic sales techniques. |
| 1. | Call Center Services, Call Gürsoy, Aslı Öztürk Terzi, Hıdır Polat, Mehmet Carlık, Sakarya Publishing. |
| Type of Assessment | Count | Percent |
|---|---|---|
| Midterm Examination | 1 | %40 |
| Final Examination | 1 | %60 |
| Activities | Count | Preparation | Time | Total Work Load (hours) |
|---|---|---|---|---|
| Lecture - Theory | 14 | 0 | 3 | 42 |
| Lecture - Practice | 11 | 0 | 1 | 11 |
| Midterm Examination | 1 | 10 | 1 | 11 |
| Final Examination | 1 | 10 | 1 | 11 |
| TOTAL WORKLOAD (hours) | 75 | |||