Information Package / Course Catalogue
Course Structure Diagram
1. Semester
Course Course Type ECTS
1st Academic Term Compulsory Courses Required 22
1st Academic Term Programme Elective Courses Area Elective 4
Out of Programme Elective Courses Non Departmental Elective 4
Total ECTS   30
Course Course Type Theory Prt. ECTS
Call Center Management I
ÇMH103
 Required 3 1 4
Office Programs
ÇMH109
 Required 2 2 4
Principles of Atatürk and History of Turkish Revolution
AI101
 Required 4 0 4
English Through Skills
YD101
 Required 4 0 4
Behavioral Sciences
ÇMH105
 Required 3 0 3
Diction
ÇMH110
 Required 2 1 3
Course Course Type Theory Prt. ECTS
Struggling With Addiction
ADG102
 Area Elective 2 0 2
Personal Development in Call Centers
ÇMH122
 Area Elective 2 0 2
General Business
ÇMH107
 Area Elective 2 0 2
General Economy
ÇMH119
 Area Elective 2 0 2
Entrepreneurship
ÇMH112
 Area Elective 2 0 2
Basic Law
ÇMH121
 Area Elective 2 0 2
Course Course Type Theory Prt. ECTS
Access to Information Resources and E-Learning
PLT288
 Non Departmental Elective 1 1 4
Strategies in Reading
ÇGE112
 Non Departmental Elective 2 0 4
Journey of Taste Food and Beverage Culture
YENT001
 Non Departmental Elective 2 0 4
General Cooperatives
YENT190
 Non Departmental Elective 2 0 4
Personal Finance
YENT120
 Non Departmental Elective 2 0 4
Game, Dance And Musıc
ÇGE123
 Non Departmental Elective 2 0 4
Current And Popular Musıc
ÇGE121
 Non Departmental Elective 2 0 4
Basic First Aid
ÇGE254
 Non Departmental Elective 1 1 4
Turkısh Folk Musıc Koro-I
ÇGE125
 Non Departmental Elective 1 1 4
Development of Self-Awareness
BYY181
 Non Departmental Elective 2 0 4
Effective Communication Techniques
BYY182
 Non Departmental Elective 2 0 4
Public Relations and Corparate Communication
BYY183
 Non Departmental Elective 2 0 4
Personal Development Techniques
BYY184
 Non Departmental Elective 2 0 4
Effective and Beautiful Speaking Techniques
BYY185
 Non Departmental Elective 2 0 4
Wood Arts
AEK189
 Non Departmental Elective 0 2 4
Journey of Taste Food and Beverage Culture
AEK001
 Non Departmental Elective 2 0 4
General Cooperatives
AEK190
 Non Departmental Elective 2 0 4
Basic Photography
AEK182
 Non Departmental Elective 2 0 4
Personal Finance
AEK120
 Non Departmental Elective 2 0 4
Origami Applications
PLT287
 Non Departmental Elective 1 1 4
Outdoor Sports and Camping
PLT297
 Non Departmental Elective 1 1 4
Volunteering Studies
PLT299
 Non Departmental Elective 1 1 4
Team Sports - Football
PLT295
 Non Departmental Elective 1 1 4
Team Sports: Volleyball
PLT293
 Non Departmental Elective 1 1 4
Cinema Art
PLT292
 Non Departmental Elective 2 0 4
Environment and Waste Management
PLT291
 Non Departmental Elective 2 0 4
Gastronomy and Travel
PLT290
 Non Departmental Elective 1 1 4
Artificial Intelligence and Its Applications
PLT289
 Non Departmental Elective 2 0 4
2. Semester
Course Course Type ECTS
2nd Academic Term Compulsory Courses Required 18
2nd Academic Term Programme Elective Courses Area Elective 8
Out of Programme Elective Courses Non Departmental Elective 4
Total ECTS   30
Course Course Type Theory Prt. ECTS
Call Center Management II
ÇMH104
 Required 3 1 4
Career Planining
KP101
 Required 1 0 2
Occupational Health and Safety
İSG103
 Required 2 0 2
Human Resources Management in Call Centers
ÇMH118
 Required 3 0 3
Turkish Language
TD101
 Required 4 0 4
Basic Sales Techniques in Call Centers
ÇMH136
 Required 3 0 3
Course Course Type Theory Prt. ECTS
Management and Public Relations
ÇMH128
 Area Elective 4 0 4
Communication in Call Centers
ÇMH130
 Area Elective 4 0 4
Total Quality Management
ÇMH124
 Area Elective 3 0 3
Information Management in Call Center
ÇMH126
 Area Elective 3 0 3
Customer Relations Techniques
ÇMH111
 Area Elective 3 0 3
Diversity Management
ÇMH115
 Area Elective 3 0 3
Conflict and Stress Management Techniques
ÇMH117
 Area Elective 3 0 3
Course Course Type Theory Prt. ECTS
Access to Information Resources and E-Learning
PLT288
 Non Departmental Elective 1 1 4
Strategies in Reading
ÇGE112
 Non Departmental Elective 2 0 4
Journey of Taste Food and Beverage Culture
YENT001
 Non Departmental Elective 2 0 4
General Cooperatives
YENT190
 Non Departmental Elective 2 0 4
Personal Finance
YENT120
 Non Departmental Elective 2 0 4
Game, Dance And Musıc
ÇGE123
 Non Departmental Elective 2 0 4
Current And Popular Musıc
ÇGE121
 Non Departmental Elective 2 0 4
Basic First Aid
ÇGE254
 Non Departmental Elective 1 1 4
Turkısh Folk Musıc Koro-I
ÇGE125
 Non Departmental Elective 1 1 4
Development of Self-Awareness
BYY181
 Non Departmental Elective 2 0 4
Effective Communication Techniques
BYY182
 Non Departmental Elective 2 0 4
Public Relations and Corparate Communication
BYY183
 Non Departmental Elective 2 0 4
Personal Development Techniques
BYY184
 Non Departmental Elective 2 0 4
Effective and Beautiful Speaking Techniques
BYY185
 Non Departmental Elective 2 0 4
Wood Arts
AEK189
 Non Departmental Elective 0 2 4
Journey of Taste Food and Beverage Culture
AEK001
 Non Departmental Elective 2 0 4
General Cooperatives
AEK190
 Non Departmental Elective 2 0 4
Basic Photography
AEK182
 Non Departmental Elective 2 0 4
Personal Finance
AEK120
 Non Departmental Elective 2 0 4
Origami Applications
PLT287
 Non Departmental Elective 1 1 4
Outdoor Sports and Camping
PLT297
 Non Departmental Elective 1 1 4
Volunteering Studies
PLT299
 Non Departmental Elective 1 1 4
Team Sports - Football
PLT295
 Non Departmental Elective 1 1 4
Team Sports: Volleyball
PLT293
 Non Departmental Elective 1 1 4
Cinema Art
PLT292
 Non Departmental Elective 2 0 4
Environment and Waste Management
PLT291
 Non Departmental Elective 2 0 4
Gastronomy and Travel
PLT290
 Non Departmental Elective 1 1 4
Artificial Intelligence and Its Applications
PLT289
 Non Departmental Elective 2 0 4
3. Semester
Course Course Type ECTS
3rd Academic Term Compulsory Courses Required 20
3rd Academic Term Programme Elective Courses Area Elective 10
Total ECTS   30
Course Course Type Theory Prt. ECTS
Labor and Social Security Law Practices
ÇMH216
 Required 3 0 3
Measurement and Evaluation in Call Centers
ÇMH201
 Required 3 1 4
Call Center Sector
ÇMH203
 Required 4 0 4
Case Study
ÇMH217
 Required 2 1 3
Fıne Speakıng And Orderıng
ÇMH221
 Required 2 1 3
Consumer Behavior
ÇMH223
 Required 3 0 3
Course Course Type Theory Prt. ECTS
Keyboard Usage
ÇMH207
 Area Elective 2 2 4
Marketing Management in Call Centers
ÇMH226
 Area Elective 3 0 3
Management and Organization in Business
ÇMH209
 Area Elective 3 0 3
Professional Foreign Language
ÇMH233
 Area Elective 3 0 3
Professional Correspondence Techniques
ÇMH222
 Area Elective 2 1 3
Scientific Research Methods in Call Centers
ÇMH220
 Area Elective 3 0 3
Crisis Management in Call Center
ÇMH224
 Area Elective 3 0 3
Organizational Behavior and Teamwork
ÇMH213
 Area Elective 3 0 3
Protocol Layout and Rules of Social Conduct
ÇMH225
 Area Elective 3 0 3
Professional Ethics in Call Centers
ÇMH227
 Area Elective 3 0 3
Communication Techniques
ÇMH229
 Area Elective 3 0 3
4. Semester
Course Course Type ECTS
4th Academic Term Compulsory Courses Required 30
Total ECTS   30
Course Course Type Theory Prt. ECTS
Vocational Education in Business
İMEU201
 Required 5 40 30
Adnan Menderes University - Information Package / Course Catalogue
2026